Experience

CBSET

• United States
• Research Services
• 1 - 100 Employee

• Technician IIa

  • Jun 2023 - Present

  United States



Charles River Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• Supervisor Animal Care

  • May 2021 - Nov 2022

  Shrewsbury, Massachusetts, United States Assists in the safe, humane and cost-effective operations of the Animal Care Department; maintain a good working relationship at interdepartmental meetings; supervised animal care staff including initial interview, new hire onboarding, training pursuant to SOP and governmental regulations, midyear and year end performance evaluations, career action plans, workers compensation documentation, disciplinary meetings, PTO approval and tracking, and weekly time sheet approval. Excellent… Show more Assists in the safe, humane and cost-effective operations of the Animal Care Department; maintain a good working relationship at interdepartmental meetings; supervised animal care staff including initial interview, new hire onboarding, training pursuant to SOP and governmental regulations, midyear and year end performance evaluations, career action plans, workers compensation documentation, disciplinary meetings, PTO approval and tracking, and weekly time sheet approval. Excellent interpersonal, negotiation, and conflict resolution skills with the ability to handle matters with discretion.

• Animal Care Technician

  • Feb 2019 - May 2021

  Shrewsbury, Massachusetts, United States Responsible for performing operational, administrative, and technical tasks to provide comprehensive care for all species of laboratory animals at the site, including daily health observations, feeding/watering, sanitizing primary and secondary enclosures, environmental enrichment, administration of prescribed treatments, handling and restraint and related tasks. Serve as lead/primary technician and perform technical duties. Member of the PE team, signed off on restraint, body weights, and… Show more Responsible for performing operational, administrative, and technical tasks to provide comprehensive care for all species of laboratory animals at the site, including daily health observations, feeding/watering, sanitizing primary and secondary enclosures, environmental enrichment, administration of prescribed treatments, handling and restraint and related tasks. Serve as lead/primary technician and perform technical duties. Member of the PE team, signed off on restraint, body weights, and blood draw on both canines and Nonhuman primates (NHP's), and sedation for NHP's.



Lifetouch

• United States
• Photography
• 700 & Above Employee

• Account Manager

  • Feb 2013 - Sep 2017

  Marlborough, MA • Acquired new clients through active lists and rebooked seasonal clients in adherence with corporate metrics. • Drafted vital proposals and contracts while tracking new sales and retention performance in Salesforce, MS Office and Google Cloud Platforms. • Guided clients through a basic orientation of the product via virtual meeting and served as trainer in all customer onboarding sessions. Defined project deliverables, resolved business and technical issues and liaised as necessary… Show more • Acquired new clients through active lists and rebooked seasonal clients in adherence with corporate metrics. • Drafted vital proposals and contracts while tracking new sales and retention performance in Salesforce, MS Office and Google Cloud Platforms. • Guided clients through a basic orientation of the product via virtual meeting and served as trainer in all customer onboarding sessions. Defined project deliverables, resolved business and technical issues and liaised as necessary with other business units to escalate issues for resolution and develop the client relationship with in house staff. • Organized photographic events (as many as 35 per day), observing maximum staffing and equipment limitations; generated photo day schedules; accurately recorded league information to ensure that products were delivered consistent with client needs and contractual requirements. • Delivered services to events throughout New England in a timely manner; organized onsite setup/classification and return of equipment; acted as liaison between clients and staff in the field. • 5 years as customer service and retention specialist. Responded in timely manner to chat, email and telephone inquiries; resolved issues and recorded appropriate proprietary database updates. • Conducted bi-annual performance reviews for all direct reports; collaborated with partners and reorganized policies and procedure manual. Trained support staff. Critical Skills: 5 years in a client facing and/or customer service role Proven ability in building, maintaining and enhancing client relationships Customer service oriented Logistics Time Management Excellent written and oral communication skills Proficient in the use of Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Adobe, Photoshop, Social Media, Social Media marketing, SalesForce Handle stressful situations and deadline pressures well Show less



Sportography by Lifetouch

• Photographer

  • Mar 2010 - Feb 2013

  *Photographed young athletes and their teams in portrait settings both indoors and outdoors. *Responsible for determining the equipment necessary for each photo event and then delivering said equipment to and from the event. * On site, responsible for communicating with the league coordinator and supervising the Sportography staff.



Noahs Ink

• Business Owner, Photographer

  • Sep 2005 - Sep 2012

  Shrewsbury, MA Self employed Photographer at Noah's Ink *Photographer focusing primarily in action sports photography, proms and senior portraits. Accomplishments: 100% customer satisfaction



Jenkins-Bryant & Surrette, PC

• United States

• Manager, Attorney

  • Jun 1997 - May 2002

  Worcester, MA Responsibilities: - Processed hundreds of insurance claims, primarily those pertaining to personal injury protection, bodily injury and property damage against homeowner, business and automobile insurance policies. - Contract negotiation and drafting - Documented all accounts receivables and accounts payables for the firm in Excel, creating recurring reports to the firm’s partners - Drafted business letters, pleadings, leases, deeds, releases, claim forms and demand packages… Show more Responsibilities: - Processed hundreds of insurance claims, primarily those pertaining to personal injury protection, bodily injury and property damage against homeowner, business and automobile insurance policies. - Contract negotiation and drafting - Documented all accounts receivables and accounts payables for the firm in Excel, creating recurring reports to the firm’s partners - Drafted business letters, pleadings, leases, deeds, releases, claim forms and demand packages. -Moved claims quickly to provide weekly capital to maintain office expenses while litigators handled more long term projects. - Retained strong customer service relations by making periodic status calls to hundreds of clients; responded to specific needs personally or by referral to appropriate personnel -Trained staff on proper client informational intakes and the processing of insurance claims. Show less