Experience

Capital Lighting Fixture Company

• United States
• Manufacturing
• 1 - 100 Employee

• IT Support Specialist | Systems Integration | Vendor Management | Staff Training | Technical Docs

  • Apr 2021 - Present

  Hired to support and drive the installation, update, and maintenance of all hardware and software for the company’s systems. ▶️ POSITION SNAPSHOT ❐ Enabled the smooth integration of the Microsoft Dynamics AX 2012 system with the company’s warehousing management system. ❐ Contributed to facilitating a companywide hybrid work plan, identifying and implementing hardware and software to ensure a fully functional hybrid environment for 70+ associates. ❐ Developed Standard Operating Procedures (SOPs) for new hybrid work initiative ensuring best practices across cybersecurity. ❐ Maintain IT assets inventory logs, keeping track of proprietary software and hardware materials, and monitor maintenance intervals. ❐ Provide front-line troubleshooting and support to users applying strong knowledge and experience to resolve issues. ❐ Authored procedural documentation for technicians and produced agreements, such as Proper Use of Company Technology. ❐ Developed end-user reference materials, translating complex technical jargon into accessible terminology to reduce issues and optimize functionality. ❐ Oversee EDI Integrations and customer onboarding. ❐ Led vendor engagement, building trusted relationships to facilitate swift issue resolution, Show less



Tribe Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Network Administrator | RPA Developer | Software Developer | Requirements Analysis

  • Apr 2019 - Apr 2021

  Recruited to support the Chief of Technology, collaborating on technology initiatives to accelerate the organization’s overall technological objectives. ▶️ POSITION SNAPSHOT ❐ Spearheaded the automation of 100+ daily client workflows, meeting client needs across warehousing, ordering, finance, and human resources. ❐ Performed requirements gathering and analysis, translating customer needs and wants into software code, enabling substantial efficiencies. ❐ Authored process documentation and led employee training sessions. ❐ Highlighted significant risk in cybersecurity infrastructure and made recommendations to management on solutions to close gaps. ❐ Performed housekeeping duties across Active Directory, maintained virtual hardware, and updated online email servers. Show less



Michael Smith IT Services

• IT Consultant | IT Support Specialist | Technical Troubleshooting | IT Issue Resolution

  • Jan 2018 - Apr 2019

  Launched own consulting business acting on an entrepreneurial mindset. Functioned as a Software developer, mobile developer, systems analyst, and help desk guru for small businesses and individuals with tech needs. ▶️ POSITION SNAPSHOT ❐ Engaged by CrossApps Corp (previously X-Apps) to conduct database maintenance using SQL, mobile app work in Android and IOS. ❐ Trouble-shooted general hardware and software issues with minimal downtime. ❐ Designed and updated client websites and blogs. ❐ Utilized HTML, CSS, PHP, JavaScript, and SQL for web programming. ❐ Sourced new clients, conducted marketing, and managed accounting processes Show less



University of North Georgia

• United States
• Higher Education
• 700 & Above Employee

• Mobile Application Developer

  • Jan 2016 - Dec 2016

  • Collaborated with Distance Education and Technology Integration (DETI) Staff at the University of North Georgia as part of my Mobile App Development project. • Hired by DETI to develop a mobile app for UNG students for Android phones. • Details: design a mobile friendly version of the currently existing UNG website for mobile phones to ease student access. • Required transferring assets from desktop to mobile and redesigning page layouts to be mobile compatible. • App was completed in Android Studio using primarily Java based coding. Show less