Experience

X4 Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Support Engineer

  • Aug 2023 - Present

  • Carrying out 2nd and 3rd line projects within the business scope.• Directly supporting the deployment of 2nd and 3rd line projects.• Responsible for running Cybersecurity Awareness training sessions for the onboarding of new starters.

• Technical Support Apprentice

  • Jan 2022 - Aug 2023

  • Part of a small team on-site providing support to the overall IT business function and liaising with our external IT MSP (infrastructure) as part of escalation procedures/BAU.• Providing exceptional first and second-line support internationally to all of our offices: London & Torquay (UK), Germany (EMEA), New York & Denver (USA). • Responsible for routine/daily maintenance checks of meeting rooms and other hardware such as laptops. • Setting up new CISCO and Polycom phones for use within our Voice over IP (VoIP) phone system.• Support of on-premises SaaS CRM integrated with Office365 - user creation/administration and user support.• Responsible for handling the complete IT onboarding and offboarding process (Active Directory, Exchange, SaaS applications/job boards & licence management). • Setup of new equipment after procurement, including installing and configuring laptops (Intune/Hybrid), Printers, IoTs, and Thin Clients.• Received training as per the Disaster Recovery policy and Business Continuity policies in place.• Collaborated between departments and cross functional teams to analyse and diagnose system failures, helping to implement long-term solutions and optimise user experience• Identifying the causes of networking problems, using diagnostic testing software and equipment. Show less

• Technical Support Engineer Traineeship

  • Dec 2021 - Dec 2021



Queen du Vietnam

• United Kingdom
• Restaurants

• Waiter/Bartender

  • Jul 2019 - Oct 2019

  • Served alcoholic and non-alcoholic beverages • Managing bar inventory/stock • Operation of POS system to input customer orders, as well as taking payments through cash and card machine • Often acted as the sole waiter of the restaurant due to staffing constraints • Accepting and communicating external food delivery app orders (Uber Eats, Deliveroo) • Taking dining and group bookings for events through the telephone. • Greeting customers and allocating seating • Cleaning before and after service, opening and closing the restaurant • Responsible for reporting/tallying up daily expenses and revenue • Supported the training of several new employees before leaving to focus on studies Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• G4S Work Experience Placement - Premises Assistant - 2 Weeks

  • Jul 2016 - Jul 2016

  • Assisting Facilities Management Staff with day-to-day activities • Onsite Maintenance of the building - cleaning, helping to replace faulty equipment • Grounds Maintenance - including use of gardening tools and clearing litter around the site • Greeting visitors at the front gate, serving drinks at events to visitors and staff • Basic IT Work: Excel, Microsoft Word, PowerPoint, Publisher • Assisting Facilities Management Staff with day-to-day activities • Onsite Maintenance of the building - cleaning, helping to replace faulty equipment • Grounds Maintenance - including use of gardening tools and clearing litter around the site • Greeting visitors at the front gate, serving drinks at events to visitors and staff • Basic IT Work: Excel, Microsoft Word, PowerPoint, Publisher