Experience

LifeLearn Animal Health

• Canada
• Veterinary Services
• 1 - 100 Employee

• Senior Client Success Specialist

  • May 2020 - Present

  ● Provided exceptional customer service to clients in the veterinary industry by understanding their business needs and goals using knowledge of digital marketing. ● Provided product onboarding and continued education/training process after new sale for several different digital marketing products including websites, SEO, PPC, and retention software. ● Handled client escalations and cancellations by understanding their concerns and proposing solutions to repair client relationships and set proper expectations for continued service and performance. ● Developed and maintained internal documentation and knowledge base including standard operating procedures to improve support efficiency and accuracy. ● Supported hiring, training, and ongoing coaching for the client success team to ensure consistent delivery of exceptional customer service. ● Worked closely with the product and development teams to provide feedback and suggest improvements based on client feedback. ● Proactively identify and solve client issues to ensure high levels of satisfaction and retention. ● Monitor phone stat reports to maintain SLA (service level agreement) compliance.



PortPho Inc

• Greater Los Angeles Area

• Chief Technology Officer

  • Feb 2019 - Apr 2020

  ● Defined corporate technology strategy through in-depth analysis on existing cloud computing platforms and APIs, determining the best possible way to build our application, including pricing, efficiency, and integration. ● Hired and managed a small design, development, and quality assurance team, dedicated to delivering requested and committed product increments within a scrum environment. ● Designed and implemented first generation back-end services using NodeJS and ExpressJS, focusing on efficiency and maintainability. ● Defined and deployed cloud-based infrastructure, supporting business and using various Amazon Web Services, including Amazon EC2 and DynamoDB. ● Created and implemented web and mobile client applications, using Swift and React ● Built our company website, utilizing modern design practices and search engine optimization (WordPress). ● Communicated technology strategy to various partners and investors resulting in a well educated and informed board of directors. ● Involved in negotiations with venture capitalists and angel investors to raise over $500,000 in funding.



HInext

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Full Stack Developer

  • May 2017 - Feb 2019

  • Completed various advanced programming and development tasks on frontend web applications, as well as backend server using Java, Javascript, SQL, HTML5 and CSS3. • Carry out various quality assurance tasks to ensure all areas of testing pass before sending off to production (Selenium). • Design technical specification documents with detailed documentation including workflow for new development. • Successfully carried out numerous implementations of the product for a variety of customers. • Highly involved in carrying out database changes for new development and implementations.