Experience

Hermes Abrasives

• Germany
• Chemical Manufacturing
• 100 - 200 Employee

• Account Manager

  • Feb 2023 - Present



Mid-Atlantic STIHL

• Dealer Support Specialist

  • Jul 2014 - Feb 2023

  Support customers in all STIHL related software and programs via WebEx and in person. Collaborate with sales and marketing departments to identify customer needs. Troubleshoot product issues to deliver timely, cost effective solutions. Manage client on-boarding processes, develop new customer training sessions including webinars and workshops. Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from STIHL. Support customers in all STIHL related software and programs via WebEx and in person. Collaborate with sales and marketing departments to identify customer needs. Troubleshoot product issues to deliver timely, cost effective solutions. Manage client on-boarding processes, develop new customer training sessions including webinars and workshops. Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from STIHL.



Bryan Equipment Sales, Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• • Oct 2010 - Apr 2014

  Plan, facilitate and instruct training classes on products as well as technique. I've helped develop and write a custom curriculum for all levels of employment. I assess the needs of our customers and internal employees to create specialized training resources. I work trade shows where I interact with our customers as well as end users to educate on upcoming releases and even discuss competitive products when necessary.

• • Jan 2009 - Oct 2010

  Coordinated and installed concept displays for the STIHL brand. Worked trade shows talking with dealers and end users about the current product as well as future plans. Assisted in dealer development by evaluating current business practices and working to increase efficiency.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Technical Sales Specialist

  • Apr 2007 - Oct 2008

  Demonstrated new technologies and software for partner vendors. Educated end users on new platforms relative to their business. Demonstrated new technologies and software for partner vendors. Educated end users on new platforms relative to their business.



Ohio Casualty Group

• Insurance
• 1 - 100 Employee

• Desktop Support Engineer

  • Sep 2006 - Apr 2007

  Utilized technical support from SMEs as well as software and hardware manufacturers to identify and resolve complex computer related problems during a company-wide system update. Interfaced with engineers and project managers collectively to discuss issues and generate solutions in order to minimize downtime during a system update. Utilized technical support from SMEs as well as software and hardware manufacturers to identify and resolve complex computer related problems during a company-wide system update. Interfaced with engineers and project managers collectively to discuss issues and generate solutions in order to minimize downtime during a system update.



LaForce

• United States
• Construction
• 300 - 400 Employee

• Project Manager

  • Nov 2005 - Aug 2006

  Communicated with builders, architects, and project managers to identify hardware and hollow metal door needs. Met with contractors on site for evaluation of needs and products. Communicated with builders, architects, and project managers to identify hardware and hollow metal door needs. Met with contractors on site for evaluation of needs and products.



Bryan Equipment Sales, Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Merchandising Representative

  • Oct 2003 - Nov 2005

  The job consisted of installing concept stores in local area dealers to display STIHL products. The job consisted of installing concept stores in local area dealers to display STIHL products.