Director of Operations

• Jul 2016 - Present

Reporting to the President to drive performance of 5 locations spread over 3 states. Train and mentor location management with more than 70 personnel. Foster company-wide adoption of customer-first strategy to ensure complete customer satisfaction. Primary decision maker for upstream & downstream supplier, employee & client concerns. Encourage teamwork among all tiers of workforce by training and mentoring to execute innovative management initiatives in company. Liaise as executive contact for all business vendors to promote and increase all opportunities. Facilitate business growth by devising effective marketing strategies and training employees. • Lead the acquisition and integration of an additional location. • Developed FP&A reports, KPI data and monthly financial review processes to drive profitability capital allocation decisions. • Research and on-board 5 additional vendors to supplement organic growth. • Lead 5 Kaizen events per year to improve processes and operational efficiency. • Collaborated with the management teams from each location to plan strategic growth and increase revenue by 30% through pricing strategy. • Played a key role in scaling the business from $45MM operating revenue to $80MM. • Implemented robust customer satisfaction procedures to maintain 100% customer satisfaction. • Created 10 employee positions to support the additional business while controlling payroll costs. • Maintained $3.1MM repair parts warehouse inventory turns at 3 while adjusting inventory levels for supply chain constraints. Show less

District Service Manager

• Jan 2005 - Jun 2016

Acted as key contact for 31 designated distributors at factory to affirm regulatory compliance. Enforced conformity of distributor leadership by tracking company KPIs to optimize monthly profitability. Utilized expertise for distributor development and growth. • Represented company manufacturers in disputes to resolve end user issues in accordance with ISO 9001. • Elevated sales of extended warranties by 5% and ratio of parts in stock to above 75%. • Lessened goodwill expenditures by $100K by increasing extended warranties sales. • Drove dealer compliance with established training standards at 100% level. • Assisted machine population of more than 10,500 units. • Regulated $300M gross sales region across Northeast. • Managed $500K goodwill policy budget. Show less

Field Service Manager

• Jan 2001 - Jan 2005

Site Manager

• Jan 1999 - Jan 2001

Senior Technician/Senior Salesperson

• Jan 1995 - Jan 1999