Operations Manager

• Aug 2016 - Present

Technology Manager - Perth

• Sep 2011 - Dec 2015

Act as a Technology Manager to senior local business stakeholders providing advice that aids the implementation of technology to achieve the company's strategic goals. Provide leadership to the local end user support teams and business analysts to help them deliver best of breed technology solutions while ensuring a customer centric strategy prevails. Act as a Technology Manager to senior local business stakeholders providing advice that aids the implementation of technology to achieve the company's strategic goals. Provide leadership to the local end user support teams and business analysts to help them deliver best of breed technology solutions while ensuring a customer centric strategy prevails.

IT&T Operations Manager

• Feb 2008 - Sep 2011

Responsible for the successful management and delivery of all IT service management process, whilst ensuring resources are prioritised in the most appropriate manner based on business requirements. Manage all levels of IT infrastructure in order to provide a stable platform for the delivery of IT services to customers. Develop insights, new ideas, approaches and performance improvements for IT and align these with business operations, strategy and competitive market trends.

IT&T Service Delivery Manager

• May 2007 - Feb 2008

Responsible for creating effective engagement with business users and IT management to ensure relevant and current understanding of IT&T support, server operations, change management and procurement service capabilities. Establish and maintain relevant service standards including service and operational level agreements. Role also included managing the service desk whilst advocating a strong customer service culture.

IT&T Systems Manager

• Jul 2005 - May 2007

Manage and support Cybergraphic production system and all associated peripheral systems to ensure that system performance can support both current operational requirements and future business goals.

IT&T Client Services Manager

• Dec 2003 - Jun 2005

Manage and support the full range of desktop services and associated user based systems of the Perth division of News Limited. This included management of all mobile, remote and desktop equipment, tracking of software licencing and equipment assets, development and deployment of standard operating environments, management of virus and patch deployment, and the development, implementation and management of all security and operational policies associated with these systems.

IT&T Communication and Systems Administrator

• Aug 2001 - Nov 2003

Manage and support the communications infrastructure and associated systems of the Perth division of News Limited. This included maintaining PABX and associated call handling systems, support of network operations, technical support and administration of Microsoft based servers and services.

IT&T Support Analyst (Service Desk)

• Sep 1999 - Aug 2001

To provide 1st and 2nd level hardware and software support to end users along with performing diagnostic and performance monitoring for the various IT systems and processes used in the production of newspaper.

Information Technology Support Officer

• Jul 1996 - Sep 1999

Provide 1st and 2nd level IT support services to all divisions. Provide 1st and 2nd level IT support services to all divisions.