Experience

2i

• IT Services and IT Consulting
• 100 - 200 Employee

• Service Delivery Manager

  • Mar 2023 - Present



Edge Testing Solutions (Resillion)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Delivery Manager

  • Jan 2018 - Mar 2023

  Working closely alongside the Regional Manager and MD, this role involves delivering a high quality software testing services to Edge's clients.Key responsibilities:- Preparation of Client Statements of Work, processing of Purchase Orders- Developing effective channels of communication with clients and resources- Preparing, organising and delivering weekly/monthly client meetings and internal account briefings- Oversight and governance of client deliverables - Line management responsibilities for delivery staff within client base- Managing Value-Add activities - Preparation and delivery Service Reports- Dashboard reporting, TM Report analysis, forecasting- Writing proposals for new and current clients - Resource management - new staff, replacements of staff, and contract renewals- Invoicing and payment reconciliation- Risks and Issues Management- Stakeholder Management- Nurturing and developing Edge's talent base through frequent 121s and Career Mentoring Show less

• Marketing Executive

  • Feb 2014 - Jan 2018

  Work supporting the Marketing Manager and playing a key role in enabling the company to increase brand awareness and expand its market presence across the UK.Achievements• Developed and implemented a digital marketing strategy, focusing on social media and blogs - Increased LinkedIn social media following by over 400%. • Oversaw the creation and implementation of a website rebranding.• Communication successes in PR with national publications.• Created successful campaigns to promote newly launched services. Role and Responsibilities• Marketing Strategy - Planning, developing and delivering a busy schedule of Sales and Marketing Strategy to a variety of targets, segments and demographics utilising the full marketing mix to increase the consumer base.• Brand Management - Growing and developing the ‘Edge Testing’ and ‘Digital Test Hub’ brands.• Email Marketing - Designing, implementing, A/B testing and reporting on campaigns using MailChimp.• Social Media – Coordinating and regularly updating Twitter and LinkedIn social media channels to drive growth and brand awareness. • Content Marketing - Creation of collateral such as Blogs, Case Studies, Factsheets and Videos.• Landing Pages – Producing high quality landing pages to assist in click through and lead generation.• Website Management - Updating and maintaining the company website content via Umbraco CMS.• SEO – Site analysis, keywords research and link building.• Google Analytics – Monitoring the Edge website and producing monthly reports.• Graphic Design – Creating Social Media images using Canva.• CRM - Ensuring Salesforce CRM is regularly updated. • Events - Co-ordination of internal and externals events including webinars, trade shows, careers fairs and breakfast meetings.• Stakeholder Management - Liaising with external stakeholders including graphic designer, website developers and PR contacts. • Competitor Research - Carrying out detailed research and analysis. Show less



SPACE

• United Kingdom
• Design Services
• 100 - 200 Employee

• Marketing Intern

  • Jun 2013 - Jul 2013

  Completed a month long internship producing a set of credentials for the company alongside the Marketing Manager and key practitioners. - Completed collateral was presented as a PowerPoint and later as a brochure and used for presentations and as a hand out. - The production of the brochure involved studying the service/sector segmentation and identifying key areas of the business. - Assisted in in the brochure’s design by having an input as to the placement of images and proof checking the relevant case study. - Proposed altering the design of the brochure in order to meet specific market segments. Show less