Experience

Mission Yogurt, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Sep 2022 - Present

  Denver, Colorado, United States Aligned the objectives of a team of 850, supporting total annual sales of $85M. Monitored and established quality control and policy compliance that met objectives and aligned teams with company purpose and values. Shouldered ownership for the development of staff through communication and evaluation. Motivated teams by providing active learning opportunities and instituting a strong teamwork environment. Delivered training, conducted performance evaluations, and identified gaps for… Show more Aligned the objectives of a team of 850, supporting total annual sales of $85M. Monitored and established quality control and policy compliance that met objectives and aligned teams with company purpose and values. Shouldered ownership for the development of staff through communication and evaluation. Motivated teams by providing active learning opportunities and instituting a strong teamwork environment. Delivered training, conducted performance evaluations, and identified gaps for appropriate solutions. Drove operational excellence by designing product training programs and tools. ● Delivered record breaking sales of $85M+ for the first time in company history. ● Supported all NRO development for current kiosk rollout, new retail operations and future restaurants. Show less



Gerson Lehrman Group

• Freelance Expert Consultant

  • Jan 2010 - Present

  United States Focused on Operational efficiency with multi business formats to improve and enhance the guest experience, profit, inventory control, future business trends and driving successful businesses one wheel at a time.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Team Leader/Field Leader

  • Mar 2018 - Sep 2022

  Colorado Springs, Colorado, United States • Direct sales and multi-unit restaurant operations for ten locations across Southern Colorado with $35M in sales, coupled with scheduled new location openings. • Establish priorities tailored to each location, orchestrate business development initiatives, and overhaul operations to drive accountability. • Develop an annual budget of $25M. • Implement productivity, quality, and patron-service standards, and determine and implement system improvements. • Promote high customer… Show more • Direct sales and multi-unit restaurant operations for ten locations across Southern Colorado with $35M in sales, coupled with scheduled new location openings. • Establish priorities tailored to each location, orchestrate business development initiatives, and overhaul operations to drive accountability. • Develop an annual budget of $25M. • Implement productivity, quality, and patron-service standards, and determine and implement system improvements. • Promote high customer service standards during high-volume, fast-paced operations and encourage customer feedback to implement changes as needed. • Aligned teams in complying with policies and standard operating procedures to outpace KPI benchmarks and secured the ranking of number three across the company. • Cultivated a strong safety focused environment, allowing SW region to achieve the highest Food Safety inspection rating in 2019. • Garnered the second-highest KPI rating in the MNW Sub-Region for 2021. Show less



Stellar Partners, Inc. (HMSHost)

• National Director Of Operations

  • Feb 2016 - Mar 2018

  Tampa/St. Petersburg, Florida Area • Directed operations for all locations across the US and Canada, with a total of 14 US airports, 60 stores, and 80 toll plazas. • Defined and supervised team performance actions and maximized operations to ensure all remained at optimum levels while establishing exemplary customer service as a paramount priority. • Championed employee and leadership innovation, and served as an influence across locations, empowering and managing the customer experience end to end. • Introduced key… Show more • Directed operations for all locations across the US and Canada, with a total of 14 US airports, 60 stores, and 80 toll plazas. • Defined and supervised team performance actions and maximized operations to ensure all remained at optimum levels while establishing exemplary customer service as a paramount priority. • Championed employee and leadership innovation, and served as an influence across locations, empowering and managing the customer experience end to end. • Introduced key initiatives that delivered the best sales in the company's history across airports and toll plazas. • Seamlessly directed the merger of two companies, post acquisition from Host in 2017. • Project Manager that led the successful opening of 20 new locations; developed and implemented SOPs and targeted and recruited top talent, building high caliber teams that outpaced KPI benchmarks. • Developed six Multi-Unit Managers at the Regional Director level. • Aligned the objectives of a team of 1,500, supporting total annual sales of $165M. • Shouldered ownership for the development of staff through communication and evaluation. • Motivated teams by providing active learning opportunities and instituting a strong teamwork environment. • Designed product training programs and tools that drove operational success. • Delivered record breaking sales of $45M+ for the first time in company history. Show less



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Team Leader/Area Manager

  • Jan 2014 - Feb 2016

  Montgomery County, Maryland • Directed eight locations across Montgomery County, Maryland, supporting 250+ team members delivering $28M in annual revenue. • Maintained excellent high-performing teams and proactively ensured initiatives were executed consistently by addressing issues on an on-going basis. • Facilitated the efficient spending of a $20M annual budget. • Led the successful opening of three new locations, identifying new talent and ensuring efficient operations. • Employed service-obsessive… Show more • Directed eight locations across Montgomery County, Maryland, supporting 250+ team members delivering $28M in annual revenue. • Maintained excellent high-performing teams and proactively ensured initiatives were executed consistently by addressing issues on an on-going basis. • Facilitated the efficient spending of a $20M annual budget. • Led the successful opening of three new locations, identifying new talent and ensuring efficient operations. • Employed service-obsessive techniques to develop 60+ new leaders across the region, advancing each from hourly management roles to multi-unit leaders that surpassed expectations. • Secured the ranking of "Top Five for the Region" out of 40 meeting all KPI and people development benchmarks. Lead my area by developing future leaders throughout each restaurant at all levels in order to set them up for success to open new locations. This will support each restaurant to achieve our company's vision and support the community, farmers and our customers to enrich their lives with a better alternative in healthier eating.. Show less



East Drive Enterprises Travel Retail Consutants

• Multi-Unit Professional Manager | Profesional Airport Business Consultant

  • Jul 2008 - Feb 2014

  Great Metro Denver Area, the West, West Cost and the Northwest Professional Multi-Unit Manager skilled in Sales Leadership, Business Operations, Profit and Loss Expert, Human Resources Training and People Development, Loss Prevention with an investigative professional back ground, and Developed New Business Strategies in both Multi-Unit Operations for the Retail industry and Food and Beverage. Volunteering for Juvenile Diabetes Research Foundation as a committee member for the annual national “Walk for the Cure” fund raising event held in… Show more Professional Multi-Unit Manager skilled in Sales Leadership, Business Operations, Profit and Loss Expert, Human Resources Training and People Development, Loss Prevention with an investigative professional back ground, and Developed New Business Strategies in both Multi-Unit Operations for the Retail industry and Food and Beverage. Volunteering for Juvenile Diabetes Research Foundation as a committee member for the annual national “Walk for the Cure” fund raising event held in Colorado Springs. I am part of the Team that coordinates the day of the event and support the committee efforts to organize the fund raiser leading up to the actual walk. (While consulting I am exploring new full time opportunities) Project Airport Consulting Manager: Presently consulting for East Drive Enterprises out of Amityville, New York focused of onsite airport retail operations. (Consulting Project Manager since 2008 to Present) Implemented new store operating procedures, and directed effective sales initiatives to turn around an underperforming for an Airport Operator in the Dallas Fort Worth International Airport Initiated new retail concepts in the Minneapolis/St. Paul Airport, combining gourmet markets with state of the art virtual retail newsstands Negotiated better terms for product categories throughout Airport Consulting projects, to maintain inventory levels, exceed sales plans, increase gross margins to drive bottom-line profitability Consulted on the opening of locations throughout the country with the new virtual newsstands/gourmet market concepts for new airport & existing contracts Additional Consulting projects with Ridge Top Research, LLC (New York, NY) for long term investment advice for Wall Street Investment Firm evaluating viable Off-Price retail organizations for investment portfolio. Alpha Sights-Connecting Intelligence, LLC (New York, NY and London, England) Consulting for Airport Retail Operations of national retail specialty groups. Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• District Manager

  • Aug 2012 - Jan 2014

  • Provided crucial support in the achievement of both short- and long-term goals for a Southern and Western Colorado region of 25 stores. • Directed the full spectrum of performance improvement activities across 150+ team members. • Overhauled an underperforming region, transforming a region ranking 253rd - the lowest district in the company - to the top 25% within the company. • Introduced strategic sales initiatives that grew sales by 15%. • Developed internal… Show more • Provided crucial support in the achievement of both short- and long-term goals for a Southern and Western Colorado region of 25 stores. • Directed the full spectrum of performance improvement activities across 150+ team members. • Overhauled an underperforming region, transforming a region ranking 253rd - the lowest district in the company - to the top 25% within the company. • Introduced strategic sales initiatives that grew sales by 15%. • Developed internal Management candidates for promotion to District Manager, Store Managers and Assistant Store Managers through consistent leadership development when completing store visits and coaching the candidates for their development • Implemented new store operating procedures, and directed effective sales initiatives to turn around an underperforming District into 2nd most profitable District in the Region with 5th highest volume Show less



Dollar General

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Jul 2008 - Jul 2012

  Maryland • Complete operational responsibility for multi-unit locations for hard lines and soft lines off price retail operation. Manage over $32 million annually in gross sales. • Have managed two Districts in the past year over seeing a total of 24 locations and have improved on customer service scores, inventory shrink percent, In-Stock levels and store standards for both Districts within a short period of time. • Developed internal Management candidates for promotion to District Manager… Show more • Complete operational responsibility for multi-unit locations for hard lines and soft lines off price retail operation. Manage over $32 million annually in gross sales. • Have managed two Districts in the past year over seeing a total of 24 locations and have improved on customer service scores, inventory shrink percent, In-Stock levels and store standards for both Districts within a short period of time. • Developed internal Management candidates for promotion to District Manager, Store Managers and Assistant Store Managers through consistent leadership development when completing store visits and coaching the candidates for their development. Show less



Hudson

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Feb 2005 - Jul 2008

  • Managed News & Gift Stands, Specialty Retail Concepts, and Coffee Cafes within local and International Airports both in Dallas and Houston Texas that exceeded gross sales of $22 million annually. • Negotiated whole sale purchases in order to maintain inventory levels that would reach and exceed sales plans which delivered excellent gross margins that drove bottom line profitability. • Developed an excellent liaison with Airport Management in order to reach high levels of customer… Show more • Managed News & Gift Stands, Specialty Retail Concepts, and Coffee Cafes within local and International Airports both in Dallas and Houston Texas that exceeded gross sales of $22 million annually. • Negotiated whole sale purchases in order to maintain inventory levels that would reach and exceed sales plans which delivered excellent gross margins that drove bottom line profitability. • Developed an excellent liaison with Airport Management in order to reach high levels of customer satisfaction throughout the airports. Show less



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Director Of Operations and Loss Prevention (The Card Place, Inc./Gold Crown Stores)

  • Aug 2000 - Jan 2005

  Birmingham, Alabama Area • In charge of all company expense controls including payroll, maintenance contracts, facility maintenance, budgets, supply purchasing, shipping and loss prevention. • Executed Hallmark Card Internal Inventory management system throughout all locations in the organization. • Developed and implemented a new inventory system that incorporating Hart Systems Inventory Control program and procedural manual through the chain. • Oversaw corporate loss prevention, which resulted in a 1.5%… Show more • In charge of all company expense controls including payroll, maintenance contracts, facility maintenance, budgets, supply purchasing, shipping and loss prevention. • Executed Hallmark Card Internal Inventory management system throughout all locations in the organization. • Developed and implemented a new inventory system that incorporating Hart Systems Inventory Control program and procedural manual through the chain. • Oversaw corporate loss prevention, which resulted in a 1.5% reduction of merchandise loss for the company. Show less