Experience

OTR FLEET SERVICE LLC

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Service Advisor

  • Aug 2022 - Present

  • Greet established and potential customers kindly and promptly. • Intake equipment following company SOP to ensure accurate diagnosis and repair of customer equipment. • Provide informed and correct OE specific recommendations regarding preventive maintenance and equipment upgrades to customers. • Assist top tier customers as well as walk-in customers in tracking maintenance intervals of equipment. • Informed up-selling, contributing to increased branch profits. • Close service orders correctly and in a timely manner. • Review service orders to ensure that work is completed and additional work and authorizations are noted. • Review all technician comments are accurate and appropriate. • Review parts on service orders are correct. • Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on service orders. • Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders. • Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers. • Obtain customer purchase orders when necessary. • Secure credit authorization when necessary. • Update customers during each stage of the repair process. • “Bridge the gap” between the customer and the technician. • Complete all other duties as assigned by management. Show less



Coldwell Banker Apex, Realtors

• United States
• Real Estate
• 400 - 500 Employee

• Commission Specialist

  • Jan 2015 - Jun 2019

  Junior accountant, commissions disbursement for 500 realtors, realtor office management Junior accountant, commissions disbursement for 500 realtors, realtor office management



Kenco Group

• United States
• Truck Transportation
• 700 & Above Employee

• Human Resources Administrator

  • Jun 2013 - Jun 2015

  HR analyst, expense tracking, time keeping, employee satisfaction tracking, hiring, exit interview process HR analyst, expense tracking, time keeping, employee satisfaction tracking, hiring, exit interview process