Michael Brady, MBA, CSM, PM
Director of Client Experience at Zen Healthcare IT- Claim this Profile
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Bio
Credentials
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Executive Presence on Video Conference Calls
LinkedInDec, 2021- Nov, 2024 -
Customer Service: Serving Internal Customers
LinkedInMay, 2021- Nov, 2024 -
Section4 Certified Product Strategist
Section4May, 2021- Nov, 2024 -
SalesForce Introduciton
UdemyApr, 2021- Nov, 2024 -
Section4 Certified Platform Strategist
Section4Apr, 2021- Nov, 2024 -
Prof G Certified Strategist
Section4Mar, 2021- Nov, 2024 -
Full Stack Software Developer
Woz USep, 2020- Nov, 2024 -
Account Manager
Life Time Inc.Nov, 2018- Nov, 2024 -
Critical Incident Stress Management (CISM)
National CISM InstituteNov, 2015- Nov, 2024 -
Child Sexual & Abuse Prevention
Archdiocese of BaltimoreSep, 2006- Nov, 2024 -
Emergency Vehicle Operations
Goffstown Fire Dept.Jun, 2003- Nov, 2024 -
Domestic Violence Counselor
Battered Womens ResourcesFeb, 2002- Nov, 2024 -
Domestic Violence Prevention Certification
Battered Women's ResourcesFeb, 2002- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceJun, 2022- Nov, 2024 -
CPR/AED/First Aid
American Red CrossMay, 2019- Nov, 2024 -
Emergency Medical Technician - Intermediate 85 (EMT85)
National Registry of Emergency Medical TechniciansJun, 2003- Nov, 2024
Experience
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Zen Healthcare IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Client Experience
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Mar 2023 - Present
As the Client Experience department here at Zen continues to grow, this new role will enable me to focus on overall client experience for our existing clients and those we are onboarding to our services, as Zen leads the way in Healthcare Interoperability.
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Manager or Client Engagements
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Oct 2022 - Present
I lead the Technical Project Management department here at Zen to deliver our signature 'white glove' experience to our clients that are collaborating with us on healthcare interoperability.
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Ethyca
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United States
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Software Development
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1 - 100 Employee
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Technical Project Manager
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Mar 2022 - Oct 2022
•Develop project plans to support the implementation of large market customers, with contract averages of $500,000 •Act as the primary point of client contact, assuring the success of the customer's project and strategic health •Responsible for managing scheduling, driving meetings, and maintaining timely asynchronous communication between internal and external teams •Identify and communicate project requirements, scope, constraints, dependencies, and risks to technical and non-technical stakeholders and be the primary interface between internal resources •Ensure that project plans and documentation are complete, current, accurate, and easily accessible •Function as Scrum Master to internal teams to manage deliverable expectations, escalating challenges as needed Show less
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Softheon
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United States
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Software Development
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100 - 200 Employee
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Client Executive / Technical Project Manager
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May 2021 - Mar 2022
• Provided project management support to onboard new health insurers onto the SaaS platform • Act as the voice of the customer to internal teams • Managed external and internal stakeholders in daily standups, in an agile environment • Fostered and managed client relationship • Key product owner, providing quality control on deliverable • Developed deep knowledge of the Healthcare Marketplace at the state and federal level • Provided project management support to onboard new health insurers onto the SaaS platform • Act as the voice of the customer to internal teams • Managed external and internal stakeholders in daily standups, in an agile environment • Fostered and managed client relationship • Key product owner, providing quality control on deliverable • Developed deep knowledge of the Healthcare Marketplace at the state and federal level
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MTX
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New York, New York, United States
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Onsite Technical Support Supervisior
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Jan 2021 - May 2021
This is a freelance role: -Provide Tier I and II, on-site, help desk support for NYC vaccination sites using SalesForce -Supervised up to 3 technicians -Maintained daily event and ticket logs of user and platform issues -Collaborated with site staff and monitored network stability This is a freelance role: -Provide Tier I and II, on-site, help desk support for NYC vaccination sites using SalesForce -Supervised up to 3 technicians -Maintained daily event and ticket logs of user and platform issues -Collaborated with site staff and monitored network stability
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NOREX | The IT Peer Community
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager
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Jan 2020 - Oct 2020
•Connected members of the IT community to our national IT peer support network •Prospected companies (B2B Sales) and C-Level Executives in the Greater New York City and CT area •Sourced prospects through LinkedIn, Social Media, and cold calling •Maintained current memberships through proactive and reactive retention efforts •Worked with Member Success Managers to connect new members to services •Identified pain and growth points for companies and offered solutions •Assisted in the launch and training of a new CRM platform Show less
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Life Time Inc.
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Client Experience Specialist | Program Manager
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Sep 2018 - Dec 2019
•Partnered with business owners in developing programs that meet the needs of all clients •Created retention and engagement efforts to retain and inspire clients •Identified areas of improvement and deliver effective solutions for retention and cost savings •Achieved daily and monthly KPI’s and performance goals, measured by company software •Increased national connectivity ranking from 120 to 77 within the first 45 days •Partnered with business owners in developing programs that meet the needs of all clients •Created retention and engagement efforts to retain and inspire clients •Identified areas of improvement and deliver effective solutions for retention and cost savings •Achieved daily and monthly KPI’s and performance goals, measured by company software •Increased national connectivity ranking from 120 to 77 within the first 45 days
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Saint Kathryn Church
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United States
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Religious Institutions
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1 - 100 Employee
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Director Of Operations | Project Manager
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Sep 2017 - May 2019
This was a part-time role: • Directed major capital improvement projects • Manage client relationships from bid to project completion • Gather and communicate end-user needs throughout the development process • Perform final QA checks on all projects upon completion and manage project closeout/billing with minimal warranty claims •Review project investments and determine viability •Preliminary sourcing/pricing for the bidding process •Managed team members responsible for daily operations •Supervised the installation of a new HVAC, fire suppression, and intelligent light control system •Maintained inventory and documented corporate holdings and supplies (digital format) •Developed a comprehensive maintenance manual (digital and print form) •Added annual preventive maintenance contracts for all major systems •Updated technology and communication equipment: Audio/Visual Capabilities, designed streaming video ability, office network upgrades including cloud access and file storage, installation of new IP phone system, and campus security system •Functioned as IT and Network Administrator •Created, installed, and maintained network and cloud computing services •Designed, launched, and maintained parish website and social media accounts Show less
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Diocese of Worcester
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Worcester, Massachusetts
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Director of Operations | Program Manager
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May 2006 - Aug 2018
•Responsible for managing project execution for over $2million in billables with an average of 25 projects annually •Managed a budget of over $1 million annually •Managed client relationships from bid to project completion •Gathered and communicated end-user needs throughout the development process •Performed final QA checks on all projects upon completion and manage project closeout/billing with minimal warranty claims •Reviewed project investments and determine viability •Preliminary sourcing/pricing for bidding process •Established and managed relationships with vendors & suppliers •Oversaw all procurement needs including order placement, tracking, quality checks and vendor payment •Developed team members, with over 55 direct reports •Oversaw the transition and training of new ERP program (ParishSoft) •Functioned as IT and Network Administrator •Created, installed, and maintained network and cloud computing services •Designed, launched, and maintained parish website and social media accounts •Researched, coordinated and implemented all marketing efforts across print, social media and in-person platforms •Coordinated with local professional, business, and civic groups to promote the Mission Show less
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Education
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Saint John's
Master's degree, Business Administration and Management, Counseling, Development -
Mount Saint Mary's University
Bachelor's degree, Philosophy -
Saint Anselm College
Bachelor's degree, Liberal Arts -
Leominster High School
High School Diploma -
Worcester Polytechnic Institute
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Woz U
Certified Full Stack and Javascript Developer
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