Michael Bojanski
Director of Customer Success Operations and Support at Learn to Win- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French -
Topline Score
Bio
Hannah Copeland
I worked with Michael for over two years on the senior management team of Atlantis during a time of rapid company growth. A number of the company's biggest challenges were in internal operations as we hired as we tried to move from the chaotic start-up world to more stable, long-term growth environment. Michael took on the challenge of shaping and defining work culture with gusto and was the key driver in a positive shift that helped set the company up for long-term stability and growth. Michael's attention to detail is exceptional. His desire to learn and grow his business skills is contagious. I strongly recommend Michael as a teammate and key player on any team.
Zachary Willis
Michael is a hard-working, high-energy individual who has a keen eye for improvement and opportunity. I worked alongside Michael at Amazon and can vouch for his level of commitment and ownership to whatever mission or goal is in front of him. His ability to identify and focus in on what deliverables will drive the greatest results helped our team to meet and exceed our goals on a daily basis. One example of this was a tool that he created to optimize the efficiency and operational flexibility of our department’s pallet management system. This tool helped our team achieve higher metrics in volume and was implemented across each of the shift cohorts. I highly recommend Michael as a value-adding asset to any organization.
Hannah Copeland
I worked with Michael for over two years on the senior management team of Atlantis during a time of rapid company growth. A number of the company's biggest challenges were in internal operations as we hired as we tried to move from the chaotic start-up world to more stable, long-term growth environment. Michael took on the challenge of shaping and defining work culture with gusto and was the key driver in a positive shift that helped set the company up for long-term stability and growth. Michael's attention to detail is exceptional. His desire to learn and grow his business skills is contagious. I strongly recommend Michael as a teammate and key player on any team.
Zachary Willis
Michael is a hard-working, high-energy individual who has a keen eye for improvement and opportunity. I worked alongside Michael at Amazon and can vouch for his level of commitment and ownership to whatever mission or goal is in front of him. His ability to identify and focus in on what deliverables will drive the greatest results helped our team to meet and exceed our goals on a daily basis. One example of this was a tool that he created to optimize the efficiency and operational flexibility of our department’s pallet management system. This tool helped our team achieve higher metrics in volume and was implemented across each of the shift cohorts. I highly recommend Michael as a value-adding asset to any organization.
Hannah Copeland
I worked with Michael for over two years on the senior management team of Atlantis during a time of rapid company growth. A number of the company's biggest challenges were in internal operations as we hired as we tried to move from the chaotic start-up world to more stable, long-term growth environment. Michael took on the challenge of shaping and defining work culture with gusto and was the key driver in a positive shift that helped set the company up for long-term stability and growth. Michael's attention to detail is exceptional. His desire to learn and grow his business skills is contagious. I strongly recommend Michael as a teammate and key player on any team.
Zachary Willis
Michael is a hard-working, high-energy individual who has a keen eye for improvement and opportunity. I worked alongside Michael at Amazon and can vouch for his level of commitment and ownership to whatever mission or goal is in front of him. His ability to identify and focus in on what deliverables will drive the greatest results helped our team to meet and exceed our goals on a daily basis. One example of this was a tool that he created to optimize the efficiency and operational flexibility of our department’s pallet management system. This tool helped our team achieve higher metrics in volume and was implemented across each of the shift cohorts. I highly recommend Michael as a value-adding asset to any organization.
Hannah Copeland
I worked with Michael for over two years on the senior management team of Atlantis during a time of rapid company growth. A number of the company's biggest challenges were in internal operations as we hired as we tried to move from the chaotic start-up world to more stable, long-term growth environment. Michael took on the challenge of shaping and defining work culture with gusto and was the key driver in a positive shift that helped set the company up for long-term stability and growth. Michael's attention to detail is exceptional. His desire to learn and grow his business skills is contagious. I strongly recommend Michael as a teammate and key player on any team.
Zachary Willis
Michael is a hard-working, high-energy individual who has a keen eye for improvement and opportunity. I worked alongside Michael at Amazon and can vouch for his level of commitment and ownership to whatever mission or goal is in front of him. His ability to identify and focus in on what deliverables will drive the greatest results helped our team to meet and exceed our goals on a daily basis. One example of this was a tool that he created to optimize the efficiency and operational flexibility of our department’s pallet management system. This tool helped our team achieve higher metrics in volume and was implemented across each of the shift cohorts. I highly recommend Michael as a value-adding asset to any organization.
Credentials
-
SQL for Beginner Data Analysis
UdemyJul, 2020- Nov, 2024
Experience
-
Learn to Win
-
United States
-
E-Learning Providers
-
1 - 100 Employee
-
Director of Customer Success Operations and Support
-
Sep 2022 - Present
-
-
Senior Manager of Customer Success (Government and DoD)
-
Aug 2021 - Sep 2022
• Managed DoD / Government book of business as a CSM, leading pre-sales activities, onboarding, account management, and renewals • Implemented Zendesk ticketing system and oversaw ticketing management, on-call scheduling, and reporting • Implemented ClientSuccess (customer success platform), including internal tech-stack integrations with Salesforce, Hubspot, and financial systems
-
-
-
Learn to Win
-
United States
-
E-Learning Providers
-
1 - 100 Employee
-
Director of Marketing
-
Aug 2018 - Jun 2021
• Managed marketing strategy, marketing and sales funnel automations, and marketing email campaigns • Implemented and managed company CRM (Hubspot) • Led redesign of company website • Managed marketing strategy, marketing and sales funnel automations, and marketing email campaigns • Implemented and managed company CRM (Hubspot) • Led redesign of company website
-
-
-
Anagram
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
MBA Sales And Marketing Intern
-
Jun 2020 - Aug 2020
-
-
-
Atlantis
-
United States
-
Higher Education
-
1 - 100 Employee
-
Director of People Operations
-
Sep 2018 - May 2019
• Developed and implemented risk and safety protocols, training, and response for students in programs all countries of operation • Oversaw company finances, including creating cashflow and revenue models, processing all vendor and contractor payments, and managing QuickBooks • Processed payroll while also managing admin responsibilities such as onboarding/offboarding, health insurance, and employee contracts • Led process to secure new sublease and move office locations, acting as… Show more • Developed and implemented risk and safety protocols, training, and response for students in programs all countries of operation • Oversaw company finances, including creating cashflow and revenue models, processing all vendor and contractor payments, and managing QuickBooks • Processed payroll while also managing admin responsibilities such as onboarding/offboarding, health insurance, and employee contracts • Led process to secure new sublease and move office locations, acting as company real estate agent
-
-
Internal Operations Manager
-
Sep 2017 - Aug 2018
-
-
Senior Operations Coordinator
-
Jan 2017 - Aug 2017
• Managed student housing negotiations for summer 2017 programs • Created and supervised processes for onboarding, paying, and supporting all international summer site managers • Developed back-end accounting management system to track and analyze the company's operational cost budget
-
-
-
Amazon
-
United States
-
Software Development
-
700 & Above Employee
-
Area Manager
-
Aug 2015 - Jan 2017
• Led team of 100+ associates in operations management position, leading training, personal development, and employee engagement, with the result of raising shift productivity by 15% in one year • Managed and analyzed 300K average freight volume nightly to allocate labor in receive and stow departments • Implemented tool to optimize pallet storage locations based on freight velocity and inventory on hand to reduce replenishment labor by $191,000 in 14 weeks • Directed daily sync… Show more • Led team of 100+ associates in operations management position, leading training, personal development, and employee engagement, with the result of raising shift productivity by 15% in one year • Managed and analyzed 300K average freight volume nightly to allocate labor in receive and stow departments • Implemented tool to optimize pallet storage locations based on freight velocity and inventory on hand to reduce replenishment labor by $191,000 in 14 weeks • Directed daily sync huddles, weekly SME meetings and monthly development one-on-ones with my process assistants, which resulted in 5 promotions for my team members Show less • Led team of 100+ associates in operations management position, leading training, personal development, and employee engagement, with the result of raising shift productivity by 15% in one year • Managed and analyzed 300K average freight volume nightly to allocate labor in receive and stow departments • Implemented tool to optimize pallet storage locations based on freight velocity and inventory on hand to reduce replenishment labor by $191,000 in 14 weeks • Directed daily sync… Show more • Led team of 100+ associates in operations management position, leading training, personal development, and employee engagement, with the result of raising shift productivity by 15% in one year • Managed and analyzed 300K average freight volume nightly to allocate labor in receive and stow departments • Implemented tool to optimize pallet storage locations based on freight velocity and inventory on hand to reduce replenishment labor by $191,000 in 14 weeks • Directed daily sync huddles, weekly SME meetings and monthly development one-on-ones with my process assistants, which resulted in 5 promotions for my team members Show less
-
-
-
-
Founder, CFO
-
Jan 2013 - Aug 2015
• Oversaw and recorded all financial information for internal tracking and tax compliance • Managed content and online web platform development for beta launch of 10 paying customers • Recognized as a finalist in the Carolina Challenge Entrepreneurship Competition, placing 2nd in a field of 22 other contestants and winning $2500 (March 2014) • Oversaw and recorded all financial information for internal tracking and tax compliance • Managed content and online web platform development for beta launch of 10 paying customers • Recognized as a finalist in the Carolina Challenge Entrepreneurship Competition, placing 2nd in a field of 22 other contestants and winning $2500 (March 2014)
-
-
-
Amazon
-
United States
-
Software Development
-
700 & Above Employee
-
Operations Leadership Intern
-
May 2014 - Aug 2014
• Initiated and implemented project to install 25 monitors in facility saving $10,400 in printing and 302 labor hours annually • Presented five process improvement opportunities to senior leaders which were approved and implemented after my departure • Gave daily coaching feedback and assisted in managing shift of 70+ associates • Initiated and implemented project to install 25 monitors in facility saving $10,400 in printing and 302 labor hours annually • Presented five process improvement opportunities to senior leaders which were approved and implemented after my departure • Gave daily coaching feedback and assisted in managing shift of 70+ associates
-
-
-
Target
-
United States
-
Retail
-
700 & Above Employee
-
Management Intern
-
Jun 2013 - Aug 2013
• Led a team of 40+ employees in manager-on-duty shifts twice a week • Improved guest experience by leading store projects such as initiating new training of fitting room employees and a preventative maintenance program, resulting in an 11% increase in softlines guest satisfaction survey scores • Managed bike department through scheduling and training employees, setting sales goals, and directing compliance with company best-practices • Led a team of 40+ employees in manager-on-duty shifts twice a week • Improved guest experience by leading store projects such as initiating new training of fitting room employees and a preventative maintenance program, resulting in an 11% increase in softlines guest satisfaction survey scores • Managed bike department through scheduling and training employees, setting sales goals, and directing compliance with company best-practices
-
-
-
Jetcraft
-
United Kingdom
-
Airlines and Aviation
-
1 - 100 Employee
-
Marketing Intern
-
May 2012 - Aug 2012
• Developed mobile application and online aircraft listing tools • Created database of over 60 aircraft models to be used by sales staff in client presentations • Headed marketing project to develop a regular online company news publication • Summarized market research data presented by company president at a company-wide retreat • Developed mobile application and online aircraft listing tools • Created database of over 60 aircraft models to be used by sales staff in client presentations • Headed marketing project to develop a regular online company news publication • Summarized market research data presented by company president at a company-wide retreat
-
-
-
TriangleTechTalk
-
Durham, NC
-
Contributing Writer
-
Jun 2011 - Aug 2011
Researched local technology-based startup companies; posted company information, product releases, and employment opportunities on company blog Researched local technology-based startup companies; posted company information, product releases, and employment opportunities on company blog
-
-
-
Hollow Rock Racquet & Swim Club
-
Durham, NC
-
Swim Coach
-
May 2009 - Aug 2011
Coached group of competitive swimmers (ages 4-16); helped set up and manage swim meets Coached group of competitive swimmers (ages 4-16); helped set up and manage swim meets
-
-
-
-
Facilities Manager
-
2005 - 2011
Cleaned rooms; assisted teachers with classroom setup Cleaned rooms; assisted teachers with classroom setup
-
-
-
Durham Bulls Baseball Club
-
United States
-
Spectator Sports
-
1 - 100 Employee
-
Broadcast Intern
-
Apr 2009 - Aug 2009
Operated high definition cameras, on-screen graphics and score box for Minor League team Operated high definition cameras, on-screen graphics and score box for Minor League team
-
-
Education
-
University of Virginia Darden School of Business
Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies -
UNC Kenan-Flagler Business School
Bachelor of Science in Business Administration, Business Administration and Management, General -
University of North Carolina at Chapel Hill
Bachelor of Science (B.S.), Business Administration and Management, General -
Rotterdam School of Management, Erasmus University
Business Administration
Community
