Experience

Headwater Companies

• United States
• Wholesale
• 1 - 100 Employee

• Infrastructure Analyst

  • May 2022 - Present



eviCore healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Support Engineer

  • Oct 2021 - May 2022



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Jun 2015 - Jan 2020

  Customer service and technical support with Apple Inc worldwide. Customer service and technical support with Apple Inc worldwide.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Tier 3 Technical Support

  • May 2013 - Mar 2015

  Customer service and advanced troubleshooting that included: DNS issues, firewall setup, port forwarding and triggering, DMZ, Wi-Fi setup, equipment troubleshooting and basic setup, VPN’s, VOIP, and general billing. Overall scope of support included all primary services; phone, internet, and cable television. Customer service and advanced troubleshooting that included: DNS issues, firewall setup, port forwarding and triggering, DMZ, Wi-Fi setup, equipment troubleshooting and basic setup, VPN’s, VOIP, and general billing. Overall scope of support included all primary services; phone, internet, and cable television.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2010 - Aug 2013

  Assisted customers with technical support troubleshooting in a fast paced call center environment. Responsibilities include: faulty equipment diagnostics, software updates, equipment exchanges, escalation of service requests, analyze account provisioning, and general customer education. Worked with network engineers, remedy systems, support staff and management, and various other resources to reach a one call resolution. Assisted customers with technical support troubleshooting in a fast paced call center environment. Responsibilities include: faulty equipment diagnostics, software updates, equipment exchanges, escalation of service requests, analyze account provisioning, and general customer education. Worked with network engineers, remedy systems, support staff and management, and various other resources to reach a one call resolution.