Michael Crawford

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
New Braunfels, Texas, United States, US

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Bio

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Credentials

  • CompTIA Network+
    LeaderQuest HQ
    May, 2022
    - Oct, 2024
  • CompTIA Security+
    LeaderQuest HQ
    May, 2022
    - Oct, 2024
  • CompTIA A+ Core 1
    LeaderQuest HQ
    Apr, 2022
    - Oct, 2024
  • CompTIA A+ Core 2
    LeaderQuest HQ
    Apr, 2022
    - Oct, 2024
  • ITIL® Foundation
    LeaderQuest HQ
    Apr, 2022
    - Oct, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Dec, 2021
    - Oct, 2024

Experience

  • ACI Learning
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Computer User Support Specialist
      • Apr 2022 - Present
  • Northeast Lakeview College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Information Technology
      • Aug 2021 - Dec 2021

      • Accelerated the computer reimaging process through successful process automation, effective use of KASE propriety software, and efficient management of computer systems. • Ensured timely upgrading of telecommunication systems by collaborating with 7 interns and documenting crucial office and classroom inventory. • Accelerated the computer reimaging process through successful process automation, effective use of KASE propriety software, and efficient management of computer systems. • Ensured timely upgrading of telecommunication systems by collaborating with 7 interns and documenting crucial office and classroom inventory.

  • United States Army
    • United States
    • Armed Forces
    • 300 - 400 Employee
    • Military Police
      • Aug 2009 - Feb 2014

      Verified secure handling of confidential information by acquiring secret security clearance and adherence to established security policies and regulations Verified secure handling of confidential information by acquiring secret security clearance and adherence to established security policies and regulations

Education

  • ACI Learning
    Computer and Information Systems Security/Information Assurance
    2022 - 2022
  • Northeast Lakeview College
    Associate of Arts and Sciences - AAS, Cyber Defense
    2019 - 2021

Community

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