People Operations Manager

• Sep 2022 - Present

Within the first month of my new role, I implemented low-hanging fruit wins to enhance our recruiting/hiring process. Managed the transition of our HRIS from ADP to Zenefits.Implemented JazzHr and streamlined workflows to simplify our recruiting goals and activities.

Customer Service Operations Assistant Manager

• May 2022 - Sep 2022

I proposed and implemented a customer service outlook email inbox to serve as a catch-all for external customer supplies and service requests. I assigned a color coding workflow process to reduce the ambiguity of responsibilities among the new hires and seasoned employees.

Senior Associate, Meetings and Events

• Oct 2019 - May 2022

Member Volunteer managementAttendee experience Event logistics Project management Adaptability Creative problem solving

Associate, Meetings and Events

• Jan 2018 - Oct 2019

Administrator/ Registrar Meetings and Conferences

• Jan 2016 - Jan 2018

- Role as Registrar, managed conference/seminar registrations and confirmation process - Provided administrative and logistical support to HDA's Meetings and Conferences department - Audited and managed hotel room block and waitlist. Conducts outreach as necessary - Developed, coordinated and updated staff schedule to ensure adequate coverage on-site - Worked with Senior Vice President to update RFPs and hotel contracts - Provided excellent customer service to all inquiries regarding meetings in-house and onsite - Coordinated staff travel, reviews, and coded expense reports Show less

Marketing Intern

• Jun 2015 - Sep 2015

- Created compelling content using Dreamweaver, Illustrator, and Pardot for the following promotional marketing email campaigns: Solar Power International 2015 Mobile App SPI Insider Info Webinar Series Media partnerships - Updated, produced, and designed content/images for SPI and events.solar websites. - Collected data for outgoing email analytics reports to better gauge overall effectiveness - Assembled reports in Cadmium (CMS) for SPI 2015 mobile app upload - Used Double Dutch software to organize and edit content for SPI 2015 mobile app - Communicated and followed up with vendor for SPI 2015 sponsorship orders Worked as an Event Consultant for Solar Power International 2015 in Anaheim, California - The largest solar power trade show in North America with 15,000 attendees and 600+ exhibitors. - Performed last minute mobile app edits to speakers' bios and agenda changes - Proofread and made edits to crucial onsite attendee emails - Conducted customer service at the event information desk on the 600 exhibitor expo floor - Collected tickets for Opening Networking Reception - Assembled press kits for media correspondents Show less

Temporary Employee

• Jan 2015 - Jun 2015

Softedge, McLean, VA - Edited and submitted contact web forms, Data entry The Event Studio, Washington D.C. - Compliance Week 2015 event assistance United Way Worldwide, Alexandria, VA - Front Desk Reception: redirected phone calls, greeted visitors, additional administrative duties Softedge, McLean, VA - Edited and submitted contact web forms, Data entry The Event Studio, Washington D.C. - Compliance Week 2015 event assistance United Way Worldwide, Alexandria, VA - Front Desk Reception: redirected phone calls, greeted visitors, additional administrative duties

Administrative Assistant during tax season

• Jan 2015 - Apr 2015

Worked independently in a fast-paced, detail-oriented environment - Learned and implemented procedures for new paperless operations - Worked fast and efficiently to scan tax documents using Sureprep - Pulled files for tax return assembly, organized and filed documents - Cataloged past years' files into Microsoft Excel - Completed daily shipping procedures - Reception: Contacted clients, answered/directed phone calls to associates and partners, greeted and provided clients with exemplary customer service - Assisted with employee event setup/cleanup and catering delivery Show less

Sales Associate

• May 2014 - Oct 2014

- Greeted customers and determined their needs and wants - Recommended merchandise based on individual requirements - Advised customers on utilization and care of merchandise - Performed inventory checks and processing - Followed store design display layout requirements - Trained new associates on register, restocking, shipping procedures - Greeted customers and determined their needs and wants - Recommended merchandise based on individual requirements - Advised customers on utilization and care of merchandise - Performed inventory checks and processing - Followed store design display layout requirements - Trained new associates on register, restocking, shipping procedures

Marketing and Communications Intern

• Jun 2013 - Aug 2013

- Proposed, implemented and contributed to the Instagram account to better reach younger future volunteers - Created lobby slideshow using Wondershare to inform visitors about the events and efforts at BBBS of Greater Charlotte - Interviewed on local morning talk show to encourage college-aged students to volunteer to become mentors - Developed and narrated volunteer and family training PowerPoint slideshows to expedite the training/orientation process - Assisted in developing 2013-2014 fiscal year marketing plan - Wrote up public media requests - Completed administrative daily tasks Show less

Sales Associate

• Dec 2012 - Jan 2013

Seasonal position - Offered customers exemplary service through greeting, engagement and accurate product information. - Worked with multiple customers, discovered needs, and made recommendations to build and close sales. - Utilized available resources to enhance product knowledge and company initiatives. - Continuously stocked and replenished the selling floor; in accordance with visual standards. - Executed price changes, transfers and cash register per policy guidelines. Show less

Marketing Administrative Assistant Intern

• Jun 2011 - Aug 2011

- Customer service - Data entry - Updated client lists - Verified invoices - Customer service - Data entry - Updated client lists - Verified invoices