Experience

SILVERHAND Group - Recruitment Agency
• Poland
• Staffing and Recruiting
• 1 - 100 Employee
• Branch Manager Bulgaria

  • Mar 2020 - Present

William Hill
• United States
• Advertising Services
• 1 - 100 Employee
• Customer Service Team Manager

  • Oct 2019 - Mar 2020
• HR Project Manager

  • Oct 2017 - Oct 2019


C3/CustomerContactChannels, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• • Jul 2014 - Dec 2016

  Daily supervision and management of a team of associates. Coaching and teaching the team members to ensure that they meet or exceed the standards set forth by the company and the client.- monitor, track and evaluate associate performance based upon Key Performance Indicators (KPI's) and provide personal feedback- responsible for upward and downward communication- participate in associate selection and interviewing process- on-the-job and up-training

• • May 2013 - Jun 2014

  Customer care via different communication channels, administration of sales orders in the system and warranty issues, follow-up on local customer deliveries, support for invoice handling, resolving general issues, providing product information, administrative support



Sixty K Ltd (60K)

• Bulgaria
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer care agent

  • Nov 2012 - May 2013

  Company project: Zumba Fitness, LLC. Worldwide Zumba customer support via e-mail and phone. General information about the product, resolving specific customer issues, order and payment/refund processing, on-line shop support and more. Company project: Zumba Fitness, LLC. Worldwide Zumba customer support via e-mail and phone. General information about the product, resolving specific customer issues, order and payment/refund processing, on-line shop support and more.



Sofia Flight Training

• Bulgaria
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Safety and Emergency Training Instructor/Examiner - A 320

  • Mar 2010 - Nov 2012

  Airline safety and emergency ground courses and mock-up trainings according to the procedures Airline safety and emergency ground courses and mock-up trainings according to the procedures



Balkan Holidays Ltd.

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• A-320 cabin crew instructor/examiner and internal quality auditor at BH Air Airlines

  • Mar 2005 - Nov 2012

  Onboard safety, CRM and safety trainings, ground and in-flight trainings in multinational environment, customer care and service improvement, onboard trade, staff selection, implementing of company policy and procedures, quality management Onboard safety, CRM and safety trainings, ground and in-flight trainings in multinational environment, customer care and service improvement, onboard trade, staff selection, implementing of company policy and procedures, quality management



Bulgarian Air Charter

• Senior cabin attendant

  • May 2004 - Oct 2004

  CRM and team leader, onboard safety, passengers’ care and service, onboard trade CRM and team leader, onboard safety, passengers’ care and service, onboard trade



Philips Lighting

• Appliances, Electrical, and Electronics Manufacturing

• Trade and Marketing specialist

  • Nov 2003 - May 2004

  Sales support, project management, Quality management Sales support, project management, Quality management

• Cabin attendant

  • May 2003 - Oct 2003

  Onboard safety, passengers’ care and service, onboard trade Onboard safety, passengers’ care and service, onboard trade



Hirmer GmbH & Co. KG

• Germany
• Apparel & Fashion
• 1 - 100 Employee

• Trade and order management assistant

  • Sep 2001 - Apr 2003

  Coordination of all order details with the factories and suppliers Coordination of all order details with the factories and suppliers



Festo

• Wine & Spirits
• 1 - 100 Employee

• Marketing and advertisement specialist, Quality Manager

  • Mar 1999 - Apr 2001

  Market and sales analysis, PR and advertising strategies, organisation of events and participation in international fairs and conferences, developing and implementing of Quality management system according to ISO 9001 Market and sales analysis, PR and advertising strategies, organisation of events and participation in international fairs and conferences, developing and implementing of Quality management system according to ISO 9001



Balkan Bulgarian Airlines

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Cabin attendant

  • May 1992 - Jan 1999

  Onboard safety, passengers’ care and service, onboard trade Onboard safety, passengers’ care and service, onboard trade