Experience

eProvement
• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Development Specialist and Recruitment

  • Sep 2021 - Present


Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Assistant

  • Feb 2019 - Present

  • Proactive in performing various roles as receptionist, waitress, bartender and kitchen cook.• Pleasantly and friendly greeting customers and recognising IHG members as expected.• Ensured that all front of house and back of house and guest areas are well maintained at all times.

• Guest Service Assistant

  • Feb 2019 - May 2019

  • Proactive in performing various roles as receptionist, waitress, bartender and kitchen cook.• Pleasantly and friendly greeting customers and recognising IHG members as expected.• Ensured that all front of house and back of house and guest areas are well maintained at all times.



Hyatt Regency Birmingham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2019 - Jul 2020

  • Flexible and agile at the reception, Regency lounge and switchboard. • Responsible for following the hotel guest arrival and departure procedures. • Recognising World of Hyatt members and offering memberships to non-members. • Understanding and ability to work with computer-based front desk systems. • Knowledgeable about the hotel services, facilities, amenities, making reservations, handling cash and credit transactions. • Handling and resolving problems and conflicts in a diplomatic manner. • Promoting and selling special hotel programs and upgrades when appropriate. Show less



The Sea Pines Resort

• United States
• Hospitality
• 100 - 200 Employee

• Lodging Intern

  • Jan 2018 - Dec 2018

  • The first point of contact for guests at The Inn & Club at Harbour Town (4 standard Forbes rated boutique luxury hotel). • Welcoming, performing check-in and check-out of lodging guests in line with Forbes Hospitality Standards. • Operating at the front desk at The Welcome Centre and was responsible for managing more than 500 homes and villas. • Expanding experience as a property inspector assistant, bellman, concierge, housekeeping, waitress, bartender and trainer of new interns. • Determining guests’ particular needs and delivered a high level of personalised guest services. • Coordinating with housekeeping, maintenance, and other departments. • Reliable and cooperative team member in a highly demanding environment. • Using problem-solving skills necessary to balance guest satisfaction and Resort profitability. Show less