Experience

eProvement

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Specialist and Recruitment

  • Sep 2021 - Present



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2019 - Jul 2020

  • Flexible and agile at the reception, Regency lounge and switchboard. • Responsible for following the hotel guest arrival and departure procedures. • Recognising World of Hyatt members and offering memberships to non-members. • Understanding and ability to work with computer-based front desk systems. • Knowledgeable about the hotel services, facilities, amenities, making reservations, handling cash and credit transactions. • Handling and resolving problems and conflicts in a diplomatic manner. • Promoting and selling special hotel programs and upgrades when appropriate. Show less



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Assistant

  • Feb 2019 - May 2019

  • Proactive in performing various roles as receptionist, waitress, bartender and kitchen cook. • Pleasantly and friendly greeting customers and recognising IHG members as expected. • Ensured that all front of house and back of house and guest areas are well maintained at all times. • Proactive in performing various roles as receptionist, waitress, bartender and kitchen cook. • Pleasantly and friendly greeting customers and recognising IHG members as expected. • Ensured that all front of house and back of house and guest areas are well maintained at all times.



The Sea Pines Resort

• United States
• Hospitality
• 100 - 200 Employee

• Lodging Intern

  • Jan 2018 - Dec 2018

  • The first point of contact for guests at The Inn & Club at Harbour Town (4 standard Forbes rated boutique luxury hotel). • Welcoming, performing check-in and check-out of lodging guests in line with Forbes Hospitality Standards. • Operating at the front desk at The Welcome Centre and was responsible for managing more than 500 homes and villas. • Expanding experience as a property inspector assistant, bellman, concierge, housekeeping, waitress, bartender and trainer of new interns. • Determining guests’ particular needs and delivered a high level of personalised guest services. • Coordinating with housekeeping, maintenance, and other departments. • Reliable and cooperative team member in a highly demanding environment. • Using problem-solving skills necessary to balance guest satisfaction and Resort profitability. Show less