Experience

Together Light Incorporated

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Remote Operations Manager

  • Jul 2022 - Present

• Travel Team Leader

  • Mar 2022 - Jun 2022

  Manage 5 Travel Specialists remotely. Oversee day to day operations in assisting our clients/customers for their travel needs such as hotel accommodation, flight reservations, on the ground transportations and tour.



RMS an IQOR Company, former CyberCity Teleservices

• SM Clark Pampanga

• Account Executive/Client Specialist

  • Aug 2008 - Mar 2022

  Responsible for the overall account management, acting as the prime point of contact for all communication between the company and the client, and operation staff. Duties are to strengthen business relationships, work with the client to develop required scripting and reporting parameters to identify new program opportunities. Ensure all contact center are attaining the client program objectives and deadlines. Accounts handled are 3rd party collections, outbound sales and back-office/data entry and Retail accounts. Show less



Cybercity Teleservices Ltd

• Clark, Pampanga Philippines

• Call Center Agent

  • Jun 2003 - Aug 2008

  Responsible for answering incoming customer calls, utilizing Company policies to solve customer issues and directing calls to the managerial team when necessary. Handled Telecommunication customer service calls and complaints on their service, billing, new accounts and helps in troubleshooting their phone and DSL issues. Handled sales calls too by getting the customer's information and orders. Responsible for answering incoming customer calls, utilizing Company policies to solve customer issues and directing calls to the managerial team when necessary. Handled Telecommunication customer service calls and complaints on their service, billing, new accounts and helps in troubleshooting their phone and DSL issues. Handled sales calls too by getting the customer's information and orders.