Office Manager / Director's Assistant

• Dec 2022 - Present

National Director Human Resources

• Feb 2022 - Present

HR specialist manager

• Jan 2021 - Jan 2022

Responsible for •recruiting new members•onboarding members •developing soft and hard skills with members and team leaders •performance tracking•teams management tracking•tools management •Internal communication - timeline making/social media/graphic making •managing selection processes on higher positions for members •reporting current state of HR in committee

Product Manager of Outgoing Internships

• Jan 2020 - Jan 2021

Responsible for strategy creation and implementation

Team Leader

• Jul 2019 - Dec 2019

I chose a team with which we organized the presentation and sale of the product. During this experience, I learned many skills about working with people. I was excited about all my members, their development and results.• Leading team of 5 people• Time management development• Tracking development

Exchange Participant Manager

• Feb 2019 - Jun 2019

I joined AIESEC during my high school years. I immediately gained enthusiasm for this job. I was part of a team of 5 people. I interviewed potential customers and continued to develop my soft skills.• Product selling to students• Customer care• Product presentation• International communication

Director of Customer Care

• Aug 2019 - Sep 2022

As a leader in this newly created area, I delved deeper into customer needs and their thinking. I learned the importance of soft skills and how to develop them in employees.• Development soft skills in people• Internal and external recruitment• Starting a new area• Leading team of 5 people

Shift Manager

• Oct 2018 - Jul 2022

At the age of 17, I was appointed shift manager. I gained responsibility for cash policy, strict control of QSC. I learned to do inter-restaurant transfers. I have succeeded in a number of inspections.• Teamwork• Cash policy• Profit analysis• Professional communication• Complaint handling• Solving crisis problems• Working in a stressful environment• Immediate response to situations

Director of McCafé

• Dec 2018 - Aug 2019

As head of McCafé I created a team of 10 people. I worked with the national McDonalds. I researched sales, profitability, supply and the level of customer hospitality.• Internal and external recruitment• Interviews with employees• Sales analysis• Leading team of 10 people• Employee practical training• Profesional communication

Crew Trainer

• Dec 2017 - Oct 2018

As a crew trainer I learned to work with people of different natures, patience, accuracy and how to give constructive and effective feedback. I learned how to develop people.• Introductory orientation and training of employees• Creation work evaluation and training analysis, • Training coordinator• Quality and standards control

General Employee

• Jul 2016 - Nov 2017

As a regular employee I learned how a corporate works, I learned the skill of teamwork. I was led to be customer oriented• Focus on sales and customer service• Member of the customer specialization team