Experience

Grosvenor Casino

• United Kingdom
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Guest Hospitality Executive

  • Oct 2009 - Present

  I am currently working for one the longest established casinos in the country as a Guest Hospitality Executive. My responsibilities include ensuring all guest's needs are caterered for at the highest level. I am currently working in the bar to serve customers and ensure that their custom is repeated by second to none service and knowledge of the establishment. Responsibilities include - * Providing first class customer service * Trusted member of staff handling large amounts of cash * Creating and building strong relations with other departments in the casino to ensure we are working the best we can as a company. * Events coordination * Working in full compliance in a heavily regulated industry * Developed new and existing guest relationships to increase loyalty and sales. Show less



Hard Rock Casino

• London, United Kingdom

• Waitress

  • Dec 2004 - Oct 2009

  Hard Rock Casino is a global casino and restaurant chain. In this role I was responsible for dealing with customers in the restaurant and providing impeccible customer service. The company had a very unique culture which was presented in all aspects of my working day. I dealt with high net worth customers on a regular basis so understand the importance of excellent customer service. Hard Rock Casino is a global casino and restaurant chain. In this role I was responsible for dealing with customers in the restaurant and providing impeccible customer service. The company had a very unique culture which was presented in all aspects of my working day. I dealt with high net worth customers on a regular basis so understand the importance of excellent customer service.