Experience

Medequip Community Equipment Service

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• General Manager

  • Sep 2019 - Present

  South West and Suffolk - Contract portfolio annual turnover in excess of £60m (delivering incremental additional revenue in excess of £1.75m in the last 2 years) - Identified areas of growth and implemented new contract variations, ensuring commercial viability. - Built and developed the most successful Operations Management Team and structure in the business, optimising results (profitability and operationally) demonstrated by exceptional KPI performance. - Developed effective and collaborative… Show more - Contract portfolio annual turnover in excess of £60m (delivering incremental additional revenue in excess of £1.75m in the last 2 years) - Identified areas of growth and implemented new contract variations, ensuring commercial viability. - Built and developed the most successful Operations Management Team and structure in the business, optimising results (profitability and operationally) demonstrated by exceptional KPI performance. - Developed effective and collaborative relationships with NHS Commissioners to capitalise on opportunities and maximise synergies. - Identified areas to improve and enhance the business, specifically identifying areas of revenue enhancement opportunities. - Improved annual internal audit results across six (6) sites, working with H&S to develop and improve procedures. - Motivating and managing the local sites to meet the local contractual and operational obligations and challenges.

• Business Support Manager

  • Feb 2016 - Mar 2023

  United Kingdom - Implementation of three multi £million logistics contracts, leading a team of 46 staff to execute in accordance with contract terms and conditions, responsible for all project elements including, property solution (s), stock, equipment a bespoke transport fleet, recruitment of new staff and redeployment of more than 120 TUPE staff, including training of staff at all levels. - Developed partnerships with customers and suppliers whilst achieving and delivering contract savings. Established… Show more - Implementation of three multi £million logistics contracts, leading a team of 46 staff to execute in accordance with contract terms and conditions, responsible for all project elements including, property solution (s), stock, equipment a bespoke transport fleet, recruitment of new staff and redeployment of more than 120 TUPE staff, including training of staff at all levels. - Developed partnerships with customers and suppliers whilst achieving and delivering contract savings. Established and enforced contract KPIs to track operational performance against company standards, increasing activity costs where required and negotiating contract amendments to secure revenue shortfalls, created management reports to produce accurate timely information for all key stakeholders. - Acquired additional contracts nationwide - total value £40+m; approximately 50% of the company’s revenue. Developing policy and procedures in accordance with contractual obligations to exploit commercial and new opportunities, such as additional revenue streams whilst evolving business process and practices. - Chair management boards and manage key deliverables, driving innovation and continuous improvement, acting as the single point of contact for all key accounts to ensure effective communication, facilitating feedback sessions to enhance best practice, operational efficiencies and drive exceptional service delivery.



Supreme Group

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Client Engagement Manager

  • Aug 2012 - Mar 2023

  Dubai Lead and manage communications, liaison and negotiation between senior customer representatives and senior Supreme contract holders to coordinate and deliver positive responses to achieve and meet stakeholders’ expectation. Responsible for managing Supreme Fuels contractual performance against client contracts, including all sales transactions. Facilitate, negotiate and supervise the administration of all contract amendments. Provide information and participate in the strategic planning… Show more Lead and manage communications, liaison and negotiation between senior customer representatives and senior Supreme contract holders to coordinate and deliver positive responses to achieve and meet stakeholders’ expectation. Responsible for managing Supreme Fuels contractual performance against client contracts, including all sales transactions. Facilitate, negotiate and supervise the administration of all contract amendments. Provide information and participate in the strategic planning process through the maintenance of regional customer and geo-political situational awareness. (SWOT and client intelligence). Provide decision making solutions for the resolution or escalation of business issues (including escalation to and consultation of legal). Responsible for identifying business development opportunities and liaising with Business Development Team to realise business opportunities complementary to existing and new accounts. Maintain client relationships through conducting meetings, presentations and performance reviews to senior client representatives. Liaise and agree actions with internal stakeholders to resolve any and all issues with all support functions to assist in the successful operation of the contract (HR, Finance, Supply Chain, Operations & QA). Maintain and improve Key Performance indicators for each of the contracts. Assist in bid preparation, updating SOP’s and marketing Supreme at conferences, exhibitions and meetings as required. Manage the deliverables from each of the Account managers to ensure delivery against agreed objectives and targets.

• Programme Manager Afghanistan Fuels

  • May 2014 - Apr 2015

  Dubai/Afghanistan Responsible and accountable for improving the operational systems, processes and policies in support of the mission for the Afghanistan Fuels Division, specifically better management reporting, information flow and management, business processes and organisational planning. Manage and increase the effectiveness of the support functions through improvements in the coordination and communication between them and Operations. Management of the budget applicable to fuel operations in coordination… Show more Responsible and accountable for improving the operational systems, processes and policies in support of the mission for the Afghanistan Fuels Division, specifically better management reporting, information flow and management, business processes and organisational planning. Manage and increase the effectiveness of the support functions through improvements in the coordination and communication between them and Operations. Management of the budget applicable to fuel operations in coordination with the Managing Director, ensuring accuracy of financial data and reporting. Drive initiatives in the management team and organisationally contributing to long-term operational excellence. Providing consulting service on all matters relating to the operational outputs of the fuels division. Contribute to short and long-term organisational planning and strategy.



Supreme Group

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Account Manager - NATO

  • Sep 2011 - Sep 2012

  Dubai Key Account and Manager responsible for the NATO Contracts within the Supreme Fuels and Supreme Group portfolio, with a yearly forecast value of over $2.5 Billion USD sales. Management of the fuel supply at over 70 locations with over 14,200 transactions per week, including into plane, vehicle and generator fuelling, for over 1000 NATO customers within Afghanistan via management of the fuel card programme. Management responsibility for the profitability, administration and management of all… Show more Key Account and Manager responsible for the NATO Contracts within the Supreme Fuels and Supreme Group portfolio, with a yearly forecast value of over $2.5 Billion USD sales. Management of the fuel supply at over 70 locations with over 14,200 transactions per week, including into plane, vehicle and generator fuelling, for over 1000 NATO customers within Afghanistan via management of the fuel card programme. Management responsibility for the profitability, administration and management of all contract compliance, performance and negotiations. Manage new contract terms or modifications in relation to pricing and payment schedule, ensuring that agreements with vendors/suppliers and our customer are commercially advantageous. Responsible for developing and fostering lasting key stakeholder relationships between Key Command and Control functions and all NATO nations both within Afghanistan and internationally. Show less



UK Ministry of Defence

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• International Relations

  • Jun 2010 - Sep 2011

  London, United Kingdom Senior Programme Manager responsible for the strategic decisions and course of action taken by senior management relating to diplomatic relations with other nations, in order to protect the interests of the UK and promote its self-interests in the international arena. Developed and maintained international relations and interactions at individual and corporate level, identifying, evaluating and managing risk for high level governmental programmes. Sound understanding of the relations between… Show more Senior Programme Manager responsible for the strategic decisions and course of action taken by senior management relating to diplomatic relations with other nations, in order to protect the interests of the UK and promote its self-interests in the international arena. Developed and maintained international relations and interactions at individual and corporate level, identifying, evaluating and managing risk for high level governmental programmes. Sound understanding of the relations between governments relevant to military alliances, cultural relations and related activities that exist across international boundaries. Show less



Royal Air Force (RAF)

• Armed Forces
• 700 & Above Employee

• Aviation Fuels and Stocks Finance Manager

  • 2007 - 2010

  High Wycombe Ensured the 24/7 availability of aviation fuels and support services worldwide, to the RAF and authorised users. Management of the £270 million fuel budget, ensuring in-year financial targets are achieved. Establishing, exploiting and maintaining effective communications and working relationships across a diverse customer base, including commercial companies, foreign governments, other UK Agencies and organisations. Provision of policy, guidance and direction on the procurement of fuels and… Show more Ensured the 24/7 availability of aviation fuels and support services worldwide, to the RAF and authorised users. Management of the £270 million fuel budget, ensuring in-year financial targets are achieved. Establishing, exploiting and maintaining effective communications and working relationships across a diverse customer base, including commercial companies, foreign governments, other UK Agencies and organisations. Provision of policy, guidance and direction on the procurement of fuels and associated airfield support functions to users, fuel providers and stakeholders. Represented the UK MOD at international aviation fuel conferences worldwide and the RAF at MOD Fuel Forums. Solely responsible and accountable for the implementation and execution of the procurement policy for aviation fuel in Afghanistan. Drove through business efficiency and effectiveness programmes sponsored by the Senior RAF Management Board to whom I was accountable. Evaluation of commercial contract bids for MOD procurement of aviation fuel worldwide, including the implementation and management of fuel card programme (s). Management control for a UK team of 55. Show less