Experience

Two Sheps That Pass...

• United States
• Entertainment Providers
• 1 - 100 Employee

• Account Manager

  • Feb 2015 - Present

• Marketing and Public Relations Intern

  • Oct 2014 - Jan 2015



Freelance Musician/Composer

• Singer, Songwriter, Pianist, Composer, Performer

  • May 2005 - Present

  Released debut album in June 2009 titled "Never Gonna Look Back"Member of ASCAPVersatile repertoire of standard jazz and pop cover tunes Released debut album in June 2009 titled "Never Gonna Look Back"Member of ASCAPVersatile repertoire of standard jazz and pop cover tunes



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Customer Service Team Leader

  • Jul 2012 - Apr 2014

• Associate Customer Service Team Leader

  • Sep 2010 - Jul 2012

  *Facilitate daily communication with team of 50 + individuals to drive day to day activities*Book nightly entertainment for our "osteria" and promote special events on social media to create awareness and increase customer traffic*Write weekly schedule for Customer Service team along with two sub-teams while responding to weekly changes in business

• Customer Service Team Leader

  • Sep 2008 - Sep 2010

  *Recruit, hire, develop, mentor and motivate Customer Service Team Members*Provide the Customer Service Team with vision and direction*Maximize productivity and efficiency through proper scheduling*Oversee profitability, expense control (supplies and labor), inventory control, buying, merchandising, and special projects as assigned*Implement proper money handling procedures of all operational transactions*Drive customer service while ensuring the team has total store awareness*Participate in store-wide contests to increase basket size and effectively contribute to the bottom line

• Associate Customer Service Team Leader

  • Sep 2007 - Sep 2008

  *Work closely with Team Leader and Co-Assistant Team Leader to support goals for a team of 40 + and set expectations.*Develop and mentor team members for future leadership opportunities*Work directly with marketing team leader to develop new and effective marketing strategies for various “reusable bag” programs*Performed manager on duty (shifty) shifts*Acting Team Leader for 3 + months while Team Leader on maternity leave



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • 2004 - 2007

  *Achieved great efficiency in processing customer orders and credits*Executed sales, refunds, price checks and exchanges with precision and efficiency*Maintained organized workspace and managed area displays*Provided knowledge of organic and conventional produce *Achieved great efficiency in processing customer orders and credits*Executed sales, refunds, price checks and exchanges with precision and efficiency*Maintained organized workspace and managed area displays*Provided knowledge of organic and conventional produce



Heavy Hitters Music Publishing Company

• Intern

  • Jun 2006 - Sep 2006

  *Search music database for appropriate songs and make placements *Analyze and search prime time television shows for music taken from database to monitor that proper royalties were applied*Effectively analyzed musical tracks placed in shows to better understand why a particular track enhanced a specific scene*Transcribed lyrics to over 300 songs for website development *Search music database for appropriate songs and make placements *Analyze and search prime time television shows for music taken from database to monitor that proper royalties were applied*Effectively analyzed musical tracks placed in shows to better understand why a particular track enhanced a specific scene*Transcribed lyrics to over 300 songs for website development