Experience

Adastra Digital

• Czechia
• IT Services and IT Consulting
• 300 - 400 Employee

• Consultant

  • Jan 2022 - Present

  • Communication with clients over various channels. • Collaborating in a small team to manage large, long-running projects. • Working with SQL and data warehouse projects. • Creating documentation. • Creating and improving processes. • Communication with clients over various channels. • Collaborating in a small team to manage large, long-running projects. • Working with SQL and data warehouse projects. • Creating documentation. • Creating and improving processes.



Ateli Investment, s. r. o.

• Plzeň, Plzeňský, Česko

• Customer Support Specialist

  • Sep 2017 - Sep 2020

  • Telephone communication with customers. • Online written communication with customers across multiple channels including email and social networks. • Maintaining and improving company relations with customers. • E-commerce orders handling and preparation of products for shipment. • Handling product complaints. • Managing social network accounts. • Market-fit analysis. • Telephone communication with customers. • Online written communication with customers across multiple channels including email and social networks. • Maintaining and improving company relations with customers. • E-commerce orders handling and preparation of products for shipment. • Handling product complaints. • Managing social network accounts. • Market-fit analysis.



Invel plus, s. r. o.

• Project Intern

  • Oct 2019 - Apr 2020

  • Measurement and analysis of selected company processes. • Optimization design of company processes. • Estimation of the financial impact of proposed changes. • Measurement and analysis of selected company processes. • Optimization design of company processes. • Estimation of the financial impact of proposed changes.



AIR POWER, s. r. o.

• Plzeň, Czechia

• Student Internship

  • Feb 2019 - Jun 2019

  • Measurement and analysis of selected business processes. • Norming of work performance. • Measurement and analysis of selected business processes. • Norming of work performance.



ppm factum

• Czechia
• Advertising Services
• 1 - 100 Employee

• Hostess

  • Mar 2017 - Oct 2017

  • Client brand representation. • Communication with customers. • Market research and creation of reports based on the collected data. • Client brand representation. • Communication with customers. • Market research and creation of reports based on the collected data.



Cinema City Czech

• Czechia
• Entertainment Providers
• 1 - 100 Employee

• Barista

  • Jun 2015 - Dec 2015

  • Preparation of beverages and snacks. • All things related to the cashier. • Stock inventory. • Communication with customers in multiple languages. • Preparation of beverages and snacks. • All things related to the cashier. • Stock inventory. • Communication with customers in multiple languages.