Michaela Teřlová
Consultant at Adastra Digital- Claim this Profile
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Bio
Experience
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Adastra Digital
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Czechia
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IT Services and IT Consulting
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300 - 400 Employee
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Consultant
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Jan 2022 - Present
• Communication with clients over various channels. • Collaborating in a small team to manage large, long-running projects. • Working with SQL and data warehouse projects. • Creating documentation. • Creating and improving processes. • Communication with clients over various channels. • Collaborating in a small team to manage large, long-running projects. • Working with SQL and data warehouse projects. • Creating documentation. • Creating and improving processes.
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Ateli Investment, s. r. o.
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Plzeň, Plzeňský, Česko
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Customer Support Specialist
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Sep 2017 - Sep 2020
• Telephone communication with customers. • Online written communication with customers across multiple channels including email and social networks. • Maintaining and improving company relations with customers. • E-commerce orders handling and preparation of products for shipment. • Handling product complaints. • Managing social network accounts. • Market-fit analysis. • Telephone communication with customers. • Online written communication with customers across multiple channels including email and social networks. • Maintaining and improving company relations with customers. • E-commerce orders handling and preparation of products for shipment. • Handling product complaints. • Managing social network accounts. • Market-fit analysis.
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Project Intern
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Oct 2019 - Apr 2020
• Measurement and analysis of selected company processes. • Optimization design of company processes. • Estimation of the financial impact of proposed changes. • Measurement and analysis of selected company processes. • Optimization design of company processes. • Estimation of the financial impact of proposed changes.
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AIR POWER, s. r. o.
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Plzeň, Czechia
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Student Internship
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Feb 2019 - Jun 2019
• Measurement and analysis of selected business processes. • Norming of work performance. • Measurement and analysis of selected business processes. • Norming of work performance.
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ppm factum
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Czechia
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Advertising Services
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1 - 100 Employee
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Hostess
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Mar 2017 - Oct 2017
• Client brand representation. • Communication with customers. • Market research and creation of reports based on the collected data. • Client brand representation. • Communication with customers. • Market research and creation of reports based on the collected data.
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Cinema City Czech
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Czechia
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Entertainment Providers
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1 - 100 Employee
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Barista
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Jun 2015 - Dec 2015
• Preparation of beverages and snacks. • All things related to the cashier. • Stock inventory. • Communication with customers in multiple languages. • Preparation of beverages and snacks. • All things related to the cashier. • Stock inventory. • Communication with customers in multiple languages.
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Education
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Západočeská univerzita v Plzni (ZČU)
Inženýr (Ing.), Systémy projektového řízení -
Západočeská univerzita v Plzni (ZČU)
Bakalář (Bc.), Informační management