Experience

Webwings s.r.o.

• Czechia
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Oct 2021 - Present



Anakatech

• Bulgaria
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Customer support Agent with Czech and English

  • Nov 2019 - Jun 2021

  Answering to customer queries about online casino accounts, scratch cards and slot games and troubleshooting mainly through live chat and email. Answering to customer queries about online casino accounts, scratch cards and slot games and troubleshooting mainly through live chat and email.



Zebra Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Contract services representative

  • Mar 2018 - Oct 2019

  End to end processing of contract orders for repairs of bar code scanners and printers – ensuring orders meet bookable criteria, clarifying business exceptions, working with customer to resolve any disputes, system data entry, acknowledging and invoicing the orders. Communication with customers and resolving issues. As additional responsibility revision of work instructions. End to end processing of contract orders for repairs of bar code scanners and printers – ensuring orders meet bookable criteria, clarifying business exceptions, working with customer to resolve any disputes, system data entry, acknowledging and invoicing the orders. Communication with customers and resolving issues. As additional responsibility revision of work instructions.



BlueLink International CZ

• Czechia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• CRM Advisor for Air France, KLM and Delta airlines

  • Dec 2016 - Aug 2017

  Agent of help desk for both trade partners and regular end customers. Daily work with Amadeus GDS, identification of problems and their solving. Applying of procedures both standard (ticket changes, adding and issuing of ancillary services, special requests such as baggage, pets, wheelchairs, unaccompanied minors, extra seats) and exceptional (name corrections, irregularities, double bookings, visa denials, medical cases). Communication with CZ/SK market about waivers and exceptions, reporting of tickets. Coaching of colleagues, quality evaluations both on site and offline from record. Show less



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CRM advisor

  • Dec 2015 - Nov 2016

  Communication with trade partners and customers: Providing information Problem solving Processing requests in Amadeus GDS Creating of new bookings, adding ancillary services Classification of requests and forwarding to other departments Communication with trade partners and customers: Providing information Problem solving Processing requests in Amadeus GDS Creating of new bookings, adding ancillary services Classification of requests and forwarding to other departments



DocPlanner

• Poland
• Technology, Information and Internet
• 700 & Above Employee

• Junior user advocate

  • Aug 2015 - Nov 2015

  As User Advocate my role is to: - investigate and resolve issues that are reported by users such as requests for account support, malfunctions in online calendars and reports of potentially abusive content - respond to user inquiries with high quality, speed, empathy and accuracy - gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Znamylekar.cz - create or find interesting health related content for Znamylekar.cz Facebook page and administrate it - translate texts of emails, mobile app and regulations from english to czech Show less



Horizont - penzion pro seniory

• Na Vrchmezí 8, Praha - Suchdol

• Specialist on activities for seniors in day care center

  • Apr 2014 - Jul 2015

  Creation of activities, mostly remembrance training and full assistance for seniors with Alzheimer´s disease in day care center. Creation of activities, mostly remembrance training and full assistance for seniors with Alzheimer´s disease in day care center.



Domov svaté rodiny - domov pro osoby s mentálním postižením

• Praha - Liboc

• Direct Care Staff

  • May 2012 - Aug 2013

  Direct care for five female clients with medium and severe mental retardation, including managing hygiene, catering, program. Direct care for five female clients with medium and severe mental retardation, including managing hygiene, catering, program.