Experience

Baltimore Innovations Ltd

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• IT Manager

  • May 2017 - Present

  • Responsible for maintaining the internal IT, computer and telephone systems.• Planning, organising and evaluating IT operations, identifying potential problem areas and proposing solutions.• Managing the set up and delivery of all IT services to the required performance standards.• Liaising with external sub-contractors to ensure timely and satisfactory performance.

• Marketing Assistant

  • Apr 2009 - May 2017

  -Responsible for demand generation including search engine optimisation, social media and email marketing.-Responsible for developing new leads by managing and optimising Google Adwords campaigns.-Analysing monthly visitor details using Google Analytics.-Experience in content creation with regards to developing and updating the company website, literature and monthly press releases.-Liaise with magazine editors to distribute the monthly press release.-Designing, editing and releasing the company newsletter.-Designing company literature-Working directly for the Managing director.



Toys R Us UK

• Retail
• 100 - 200 Employee

• Store Accounts Clerk

  • Oct 2008 - Jan 2009

  -Setting up new business accounts.-Tracing customer transactions and credit cards.-Balancing store revenue with items sold.-Liaising with store managers and customers to resolve problems and questions.-Ensuring credit card details are kept confidential.-Liaising between loss prevention managers and stores.-Reviewing store petty cash expenditure. -Setting up new business accounts.-Tracing customer transactions and credit cards.-Balancing store revenue with items sold.-Liaising with store managers and customers to resolve problems and questions.-Ensuring credit card details are kept confidential.-Liaising between loss prevention managers and stores.-Reviewing store petty cash expenditure.



Professional Recruitment Services

• Bar Stockholder

  • Jul 2007 - Sep 2007

  -Running various bars at a variety of racecourses and events and organising agency staff.-Responsible for ordering new stock to ensure the bar was constantly stocked with beverages.-Responsible for counting and delivering money to the cash office.-Opening and closing the bar.-Preventing the sale of alcohol to minors and intoxicated customers.-Resolving customer and employee complaints.-Working as part of a team to ensure smooth running of events.



Be Enterprises

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Accounts Assistant

  • Jul 2006 - Sep 2006

  -Routinely analysing and summarising stocktaking figures before presenting conclusions to the Accounts Manager.-Deputising for the Accounts Manager. This involved fulfilling her tasks and ensuring the office correctly opened in the morning and locked at night.-Arranging meetings for the Accounts manager and organising surveys.-Researching suppliers of suitable goods on the internet and arranging meetings before presenting my conclusions to the Managing Director.-Creating a database which allowed me to check the location and stock levels of employee uniforms.-Responsible for calculating employee hours and ensuring they receive the correct wages.-Responsible for collecting and processing new employees into computer system.-Ensuring employee’s details remained confidential.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2002 - Sep 2004

  -Resolving customer problems and complaints and helping with customer enquiries.-Working as part of a team and acting as a communicator between employees and management. -Resolving customer problems and complaints and helping with customer enquiries.-Working as part of a team and acting as a communicator between employees and management.