Experience

Uncommon Chef

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • May 2023 - Present

  Vernon Hills, Illinois, United States Entering customer orders via email, e-Fax, Shopify (web orders) and by phone into our A2000 B2B ERP cloud system. We offer custom embroidery with all of our Uncommon Chef brand culinary apparel as well as our new line of Fabian Couture Group and Executive Apparel lines of formal wear and business attire. We invite you to check us out at www.uncommonchefcollection.com and www.fabiancouturegroup.com.



Dayton Freight Lines, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Dispatch Assistant

  • Jan 2023 - May 2023

  Des Plaines, Illinois, United States Check-in of daily drivers and linehaul drivers. Process HAZ-MAT documentation for Outbound freight deliveries. Provide inbound phone assistance to customers. Assist the Service Center Manager, Operations Manager and/or Supervisors. Prepare bills of lading and delivery receipts. Maintain excellent communication with external and internal customers as well as interline companies.



Tungaloy America

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2022 - Nov 2022

  United States Multi-Task answering inbound calls, enter customer orders via ERP and EDI, respond to request for quotes, check factory stock, track customer's shipped orders and back order status, email customer order confirmations, invoices, customer support in a fast-paced business environment.



Jewel-Osco

• United States
• Retail
• 700 & Above Employee

• Front-End Checker

  • Mar 2022 - Jul 2022

  Grayslake, Illinois, United States Checking and scanning customers' groceries and general merchandise. Upon passing a rigorous three-week training course to effectively perform my duties as a front-end checker, I also received my Basset Liquor License that enables me to legally sell beer, liquor, tobacco and vaping products to any individual that must be 21 years of age in the state of Illinois.



LTD Commodities

• United States
• Retail
• 300 - 400 Employee

• Inbound Customer Solutions Expert

  • Nov 2021 - Apr 2022

  United States Assisting customers with billing questions about their online accounts as well as applying a consultative selling approach to new prospects and established customers.

• Outbound Sales Representative

  • Nov 2020 - Nov 2021

  Lincolnshire, Illinois, United States * Contact customers after sales process to drive ongoing satisfaction and resolve issues and complaints. * Ability to boost sales through product education. * Average 12 sales per day, including answering questions and providing customer support. * Increased sales conversion 18%. * Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions while remaining calm and poised.



SMW Autoblok Group

• Automation Machinery Manufacturing
• 100 - 200 Employee

• Inside Sales Representative

  • Jun 2008 - Oct 2020

  Wheeling, IL 60090 * Determined needs, delivered solutions and overcame objections through consultative selling skills. * Generated over $2,000,000 sales volume with OEM work holding trade-in program. * Drove team revenue of $250,000 OEM spare part equipment sales. * Computed total costs and profit requirements for customer sales to provide accurate pricing. * Collaborated with vendor representatives and company customers to set up optimal delivery schedules. * Showcased product features to… Show more * Determined needs, delivered solutions and overcame objections through consultative selling skills. * Generated over $2,000,000 sales volume with OEM work holding trade-in program. * Drove team revenue of $250,000 OEM spare part equipment sales. * Computed total costs and profit requirements for customer sales to provide accurate pricing. * Collaborated with vendor representatives and company customers to set up optimal delivery schedules. * Showcased product features to customers and discussed technical details to overcome objections and lock in sales. * Established fair pricing structures and finalized contracts to complete purchase agreements with OEM, industrial suppliers and end-user customers. * Developed strategic relationships with existing customers while conducting cold and warm calls with potential prospects. Show less



SMW Autoblok Corporation - Wheeling, IL 60090

• Shipping Receiving Supervisor

  • Aug 1997 - Jun 2008

  Wheeling, IL 60090 * Managed daily pick & pack of both domestic and international customer shipments via UPS World Ship online software and FedEx online software. *Generated Bills of Lading (BOL) for all LTL outbound truck shipments with proper class rate and NMFC class rate. *Supervised a small crew of warehouse personnel as well as coordinating inbound shipments related to other departments such as sales, accounting and inspection. * Focused inventory control of over 8,000 spare parts using Visual… Show more * Managed daily pick & pack of both domestic and international customer shipments via UPS World Ship online software and FedEx online software. *Generated Bills of Lading (BOL) for all LTL outbound truck shipments with proper class rate and NMFC class rate. *Supervised a small crew of warehouse personnel as well as coordinating inbound shipments related to other departments such as sales, accounting and inspection. * Focused inventory control of over 8,000 spare parts using Visual Manufacturing network software. * Incorporated the use of MS Excel to record all inbound domestic vendor supplier purchase orders. * Logged all inbound and outbound domestic and international product shipments. * Working knowledge air / ocean Imports; T.I.B (Temporary Import Bond); S.E.D (Shipper's Export Declaration); N.A.F.T.A. (North American Free Trade Agreement), and C.I. (Canadian Invoice) documentation. * Forklift Operator Certification of sit-down battery type forklift and daily use of overhead cranes, electric pallet jack. * Serviced small product repairs. Show less



Apache Inc.

• United States
• Photography

• Product Technician

  • Oct 1993 - Aug 1997

  Elmhurst, IL * Responsible for completing work orders for various assemblies of industrial hose applications. * Also assisted with daily inbound and outbound operations that included using UPS Maxi-Ship software.



Wickes Furniture

• Retail
• 1 - 100 Employee

• Quality Assurance Specialist

  • Oct 1989 - Oct 1993

  Lombard, IL * Worked in an outbound call center environment to confirm next day furniture deliveries. * Assisted the Receiving Office Supervisor on daily tracking of FTL (Full Truck Load) shipments of furniture, bedding and accessories. * Promoted to mid-level warehouseman to pull customer pick up orders as well as next day furniture deliveries. Also worked in furniture inspection of open-box customer delivery orders and in furniture returns.