Experience

The Arc of Southside

• Non-profit Organizations
• 1 - 100 Employee

• Quality and Compliance Officer (Interim)

  • Jan 2023 - Present

  • Collaborate with directors and team leads to create and manage compliance, safety/risk, and quality assurance/improvement activities.• Revise policies to match regulatory requirements while adhering the organization’s mission. One policy revision was to add measurable goals for satisfaction surveys and quality improvement goals with the minimum threshold of satisfaction being 80%.• The use of Excel to create a spreadsheet:o Capturing incidents, extracting pertinent information, segmenting based on factors (type, level, location), then transferring the captured data on charts to visualize trends of possible risks. This tool has decreased incidents across all departments by 35%.o Past citations and actions plan which increased organization compliance by 40%.o Internal audit forms of client and employee files. Implementation led to 30% increased compliance with client files and the quality of training improved by 20%.• The use of Microsoft PowerPoint o Present trend of incidents such as lack of training for one program and satisfaction reports to Lead staff from several departments. The presentation of these findings has led to increased training quality and satisfaction by 25%.o Revise new hire training tools to increase understanding of an incident and when to report Show less

• Service Coordinator

  • Mar 2019 - Present



Community Alternatives

• QIDP Manager

  • Apr 2017 - Mar 2019



The Arc of Southside

• Danville, Virginia Area

• Direct Support Professional

  • Aug 2015 - Apr 2017



Averett University

• Higher Education
• 300 - 400 Employee

• Peer Tutor

  • Aug 2014 - May 2016

• Peer Educator

  • Feb 2015 - Dec 2015

  Certified Peer Educator by Bacchus Network

• Writing Consultant

  • Aug 2013 - Nov 2015

• Orientation Leader

  • Feb 2014 - Aug 2015



Lynchburg City Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Textbook Crew Member

  • Jun 2012 - Aug 2012