Field and in shop service advisor

• Sep 2022 - Present

Unemployed

• Jan 2021 - Present

Field service supervisor (Power generation division)

• Jun 2014 - Jan 2022

leading up to 7 direct reports in the field and 2 in the office on the admin side of things. responsible for accuracy of labor sales and repair quotes. also monitoring tools and the prospective need for additional equipment such as load banks. strongly involved in maintaining the relationships between Cummins and our PM contract customers to ensure that they are getting the world class service and attention Cummins is known for delivering. leading up to 7 direct reports in the field and 2 in the office on the admin side of things. responsible for accuracy of labor sales and repair quotes. also monitoring tools and the prospective need for additional equipment such as load banks. strongly involved in maintaining the relationships between Cummins and our PM contract customers to ensure that they are getting the world class service and attention Cummins is known for delivering.

field service advisor (power generation)

• Jun 2014 - Jan 2021

Shop service advisor

• Apr 2009 - Apr 2014

Service advisor responsible for intake and initial customer contact all the way through preparing accurate repair estimates and continuing updates and current repair costs and repair status all the way through final delivery of repaired unit and work order close out and collection. also warranty claim input and follow through to claim completion. Service advisor responsible for intake and initial customer contact all the way through preparing accurate repair estimates and continuing updates and current repair costs and repair status all the way through final delivery of repaired unit and work order close out and collection. also warranty claim input and follow through to claim completion.

Shop Foreman

• Apr 2004 - Apr 2009

Motorcycle shop foreman responsible for monitoring repairs and timely completion as well as thorough testing of powers ports Machine repair before delivery to the customer. At that time we were the exclusive dealer for several High end Chopper lines such as American Iron horse, Big dog Motorcycle and Saxon Motorcycle. It was my sole responsibility to ride each and everyone of these bikes the first 50 km to try and locate any factory issues that may exist and need attention prior to delivery. I also was solely responsible for all warranty claim submission for all the major suppliers such as Honda,Kawasaki, Yamaha. Show less

Parts Professional

• Jan 1998 - Jan 2002

Front and back counter heavy duty parts sales. Attended some parts apprenticeship training. Front and back counter heavy duty parts sales. Attended some parts apprenticeship training.