Experience

Claims Management Resources, Inc. (CMR)

• United States
• Insurance
• 1 - 100 Employee

• Senior Subrogation Manager

  • Dec 2021 - Present

• Manager of Client Services

  • Mar 2015 - Dec 2021

  In this position Michael has the ability to embody Claims Management Resources (CMR Claims) purpose statement of "We help our customers focus on theirs". He is responsible for maintaining and continuing to strengthen current relationships with their existing customers, while ensuring new customers an enjoyable onboarding experience. He is also highly involved with developing and building new relationships with potential new customers.



Claims Management Resources, inc

• Manager - Training and Quality Assurance

  • Jul 2010 - Mar 2015

  -Lead Instructor of core curriculum including Liability (Basic to Advanced), Negotiation (Beginner to Expert), Communication (Verbal and Non-Verbal) and Creative Thinking -Oklahoma State Approved Continuing Education instructor -Process Improvement Team – Team Lead -Compliance - follow up with recovery team ensuring all adjuster licenses are up to date



Claims Management Resources, Inc. (CMR)

• United States
• Insurance
• 1 - 100 Employee

• Process Improvement Team

  • Jun 2008 - Jul 2010

  Oklahoma City, Oklahoma Area -Team Lead on process improvement projects -Obtained Lean Six Sigma Greenbelt from Pinnacle Partners -Obtained Lean Six Sigma Greenbelt from Oklahoma University’s Lean Institute while mentoring twelve Greenbelts students -Obtained Lean Six Sigma Blackbelt from OCCC

• Property Claims Adjuster

  • Aug 2005 - Jun 2010

  -Negotiated both large and small balance tort claims on behalf of clients -Overcame liability arguments with damaging parties on disputed files -Obtained Casualty Adjuster’s Insurance license through State of Oklahoma



Jana Ferrell & Associates

• Medical Collections Manager

  • Oct 2004 - Aug 2005



CSI

• Collector

  • Jul 2003 - Oct 2004

  Oklahoma City Handled medical and commercial accounts.



CCI Inc

• Manager - Small Balance Department

  • May 2000 - Jan 2003

  Oklahoma City, Oklahoma Area -Managed auto-dialer program overseeing more than 3,000 outbound calls per day -Negotiated small balance claims on behalf of clients -Obtained Professional Telephone Collections Specialist (PTCS) designation through ACA