Experience

Lindsay Manassas Chrysler Dodge Jeep Ram

• United States
• Automotive
• 1 - 100 Employee

• Service Director

  • Feb 2015 - Present



Attractive Assets LLC

• Owner

  • 2003 - Present



Chevy Chase Acura

• Bethesda, MD

• Senior Consultant

  • Apr 2014 - Feb 2015

  Handle Internal business processes. Volunteer with daily Fixed Operation processes. Behind the scenes work. Handle Internal business processes. Volunteer with daily Fixed Operation processes. Behind the scenes work.



Lustine Toyota

• Woodbridg, VA

• Service Director

  • May 2012 - Feb 2014

  Oversaw daily Fixed Operations. Responsible for Service Department improvement and growth. Responsible for overall Operations Security and Loss Prevention. Achieved Toyota Presidents Award for 2013. Turned around failing Service department ranked 133/134, to #2 ranked Service department for 2013, thus obtaining Toyota's famed Katana for business improvement. Also locking in 6 year franchise agreement due to drastic improvement. Oversaw daily Fixed Operations. Responsible for Service Department improvement and growth. Responsible for overall Operations Security and Loss Prevention. Achieved Toyota Presidents Award for 2013. Turned around failing Service department ranked 133/134, to #2 ranked Service department for 2013, thus obtaining Toyota's famed Katana for business improvement. Also locking in 6 year franchise agreement due to drastic improvement.



Herson's Honda

• Rockville, MD

• Service Director

  • May 2011 - May 2012

  Responsible for daily Service Department operations. Ensured top CSI while continuing growths. Dealt with Honda Audit Team and had them leaving with less than $10k . Overall 15 year Honda/Acura experience. Mentored with Legendary Operations Director once named Most Profitable Honda Dealer in the USA. Referred to move on by Mentor. Responsible for daily Service Department operations. Ensured top CSI while continuing growths. Dealt with Honda Audit Team and had them leaving with less than $10k . Overall 15 year Honda/Acura experience. Mentored with Legendary Operations Director once named Most Profitable Honda Dealer in the USA. Referred to move on by Mentor.



Chevy Chase Acura

• Bethesda, MD

• Service Director

  • Feb 2005 - Aug 2010

  Responsible for Service Department daily operations and expenses. Implemented Service Processes to successfully grow business, processes are still in place presently. Increased Service Department business labor gross 200%+ from 2007 to 2010. Individually managed and directed Service Department. Increased Service Department market share from 26% to over 36%. Worked with multi-line franchise. Responsible for Service Department daily operations and expenses. Implemented Service Processes to successfully grow business, processes are still in place presently. Increased Service Department business labor gross 200%+ from 2007 to 2010. Individually managed and directed Service Department. Increased Service Department market share from 26% to over 36%. Worked with multi-line franchise.



Herson's Honda

• Assistant Service Manager

  • Jan 1999 - Sep 2004

  Responsible for taking care of customers needs and maintaining high level for CSI. UCS proficient and was responsible for testing UCS software while using UCS as PILOT store. 100% Honda Trained Responsible for taking care of customers needs and maintaining high level for CSI. UCS proficient and was responsible for testing UCS software while using UCS as PILOT store. 100% Honda Trained



National Tire Warehouse

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • 1995 - 1999