Experience

4th Utility

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Management Information

  • Sep 2020 - Present



Protoss Consultancy Limited

• Manchester, United Kingdom

• Director

  • Aug 2014 - Present

  Designing and implementation of Business Intelligence and Financial MIS systems. Setting up business analytics reporting including performance enhancement and detailed financial planning and analysis (tracking to budget and forecast). Customer analysis - analyse both customer data and insight in order to identify commercial opportunities for your business. Enhance your sales opportunities through tailored propensity modelling. List Data - Enhance your data purchasing strategy and maximise your ROI from these purchases through dataset performance analysis. (Data penetration rates / connect rates / conversion rates). Optimize your data performance with a tailored mix of cheaper cold data lists and more expensive but higher converting warm lead data. Show less



Shield Safety

• United Kingdom
• Public Safety
• 1 - 100 Employee

• Business data and systems consultant

  • Oct 2016 - Sep 2020

  Implementation of the company’s CRM system (SugarCRM) and set up both the sales and financial management information reporting (PowerBI and Xero). Analysis of the existing customer data and customer insight to identify prospective opportunities for the business across multiple business sectors and geographical regions through tailored propensity modelling. (Data penetration rates / connect rates / sales conversion rates). Provided analytical support for the office BDE team setting up daily / weekly / monthly performance KPI trackers for the team managers. Additional performance and sales forecast reports set up for the field-based BDM sales teams and their sales manager in order to accurately track and verify the sales forecast pipeline. Undertook a full product and pack price review to ensure the company achieved the required KPI gross profit. Show less



PHMG

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Head of Global Data Analysis

  • Feb 2015 - Oct 2016

  Providing analytical support for office and field-based global sales teams. Creating in-depth data profiles – completing a detailed analysis of company details including geography, industry, size and age. Examine the performance of Global data to measure the behaviour of potential customers and existing clients across all marketing channels. Responsible for developing our long term plan for data sustainability – compiling recommendations based on market analysis. Providing analytical support for office and field-based global sales teams. Creating in-depth data profiles – completing a detailed analysis of company details including geography, industry, size and age. Examine the performance of Global data to measure the behaviour of potential customers and existing clients across all marketing channels. Responsible for developing our long term plan for data sustainability – compiling recommendations based on market analysis.



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• LBM / Stream / Convergys - Head of Management Information

  • Apr 2005 - Aug 2014

  Design and implementation of Management Information systems as well as business analytics including detailed financial planning and analysis at board of directors level. Management and development of a team of direct reports whilst taking responsibility for planning, prioritisation and delegation of work tasks to ensure the efficient operation of the MI team.The MI team is responsable for the delivery of all operational and financial MI for over 3000 advisors accross 5 sites in the UK.

• LBM - Client Services Manager

  • Jul 2000 - Apr 2005

  Primary point of contact for all client activity with direct responsibility for managing all reporting and analysis aspects of client activity ensuring retention, sales growth and overall service delivery.