Experience

Solugenix

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Technical Consultant (Software Deployment & Automation)

  • Feb 2019 - Present

  Main responsibility is the management and delivery of all new and updated software to over 80,000 endpoints and 3500 physical locations nationwide. This included but not limited to the use of Chocolatey, Splunk, Ansible proprietary software to automate/troubleshoot and deploy software via high speed or VSAT network connections. Main responsibility is the management and delivery of all new and updated software to over 80,000 endpoints and 3500 physical locations nationwide. This included but not limited to the use of Chocolatey, Splunk, Ansible proprietary software to automate/troubleshoot and deploy software via high speed or VSAT network connections.



Pinnacle Communications Corporation

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Field Technician

  • Feb 2016 - Feb 2019

  Traveling onsite to locations around the USA to evaluate current status of main network distribution centers to install, fix and/or expand current network ability to meet client demands. This includes assistance in bottom-up engineering of complete computer networks for 200+ room hospitality and entertainment venues. From the Copper/Fiber line D-marc into the building to the WIFI in the rooms. This position also includes training new techs and creating documentation for support of new products. Also installed and engineered DirectTV headend RF Coaxal distributions for hospitality, including Enseo IP integration, dish installations and data/line integrity testing. (Pictures available of MDF work) Show less



SEI LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead POPS Network Hardware/Software Specialist

  • May 2013 - Feb 2016

  Responsibility is to troubleshoot, investigate and implement new software and hardware changes for a newly developed POS ordering system to further enhance customer satisfaction and experience. This includes but not limited to contact with clients and business owners in person, over email or phone in regards to getting store issues handled professionally with exceptional technical and customer service. Consistent communications with corporate hardware/software engineers to help identify key issues and provide solutions in a timely manner. Training/evaluating new employees and building training materials for the new POS system. Overall assistance with building a new technical support desk, from training new employees to testing new hardware/software for future deployment and network stability. Show less



Restaurant Technology Services (RTS/Xerox/Atos)

• Fargo, North Dakota, United States

• Technical Help Desk Sr. Specialist

  • Jan 2011 - Apr 2014

  Primary responsibility was to provide professional and courteous support for end users by resolving network, computer software and hardware problems and delivering customer service that will result in high customer satisfaction with RTS/Xerox services and built a referenceable base of customers. Responsible for more than 13,000 McDonald’s restaurants located in the U.S, United Kingdom, Ireland and China. Many of the technical issues that are handled are related to point-of-sale equipment/software, kitchen video system, LAN network issues, and credit card processing devices/services. Show less