Experience

Power Home Remodeling

• United States
• Consumer Services
• 700 & Above Employee

• Team Lead & Inbound Scheduling Mentor

  • Mar 2018 - Present

  •Lead, manage, and train 50+ agents by conducting meetings to improve sales scripts and consistently exceed monthly metric goals.•Spearhead and create new tracking system using Excel to achieve 98% accuracy of input data, which is utilized across the company and led to a new department. •Oversee 80 quality assurance managers, mentors, team leads, and agents tracking data accuracy and auditing calls.•Receive recognition for winning department-wide performance tournament by conducting 70+ cold calls per day and scheduling 40+ clients per day. •Collaborate strategically with external partners including BJ’s and Sam’s Club to generate 200+ leads per week and improve metrics. Show less

• Inbound Scheduling Agent

  • Oct 2017 - Mar 2018

  •Ranked #1 out of 80 agents by building relationships and cold calling 70+ clients per day.•Exceeded quotas and ranked top 10 out of 80 representatives consistently.•Initiated training 5+ agents to improve cold calling capabilities and share sales strategies, which resulted in receiving recognition as #1 ranked Department with the highest volume of conversions.

• Outbound Marketer

  • Jun 2016 - Oct 2017

  •Generated $1M in sales and ranked 24th out of 800 representatives for volume of sales.•Promoted products and services to 1000+ client accounts throughout entire sales cycle.•Scheduled 15+ customer facing appointments per week to discuss products and provide free estimates.



Insomnia Cookies

• United States
• Restaurants
• 700 & Above Employee

• Marketing Intern

  • Jul 2015 - May 2016

  •Executed 20+ events and created social media content to improve brand awareness and conduct outreach to new and existing students. •Sourced and targeted local events, fundraisers, and charities to distribute marketing materials. •Executed 20+ events and created social media content to improve brand awareness and conduct outreach to new and existing students. •Sourced and targeted local events, fundraisers, and charities to distribute marketing materials.