Experience

Shuttleworth

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Mechatronics Field Engineer

  • Mar 2020 - Present



Conveyor Systems

• United States
• Industrial Automation
• 1 - 100 Employee

• Field Service Engineer

  • Jan 2018 - Feb 2020

  Design, modify and develop the end-user LAYOUT graphical user interface program using C++ in Visual Studio 2017. Install and maintain ACS proprietary software, hardware, PLCs and related equipment on-site at customer locations. Additional priorities include troubleshooting software and hardware systems to determine the appropriate resolution for reported problems with usage, taking ownership of customer problems or incidents until the situation has been resolved to the customers’ satisfaction. Position requires occasional overnight/weekend/holiday travel to customer locations.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Engineer

  • Mar 2012 - Sep 2017

  Responsible for timely installation, maintenance and repairs of automated teller machines and related equipment to assure continuity of customer operations and maintain high levels of customer satisfaction. Additional priorities include troubleshooting systems to determine the appropriate resolution for reported problems with usage, taking ownership of customer problems or incidents until the situation has been resolved to the customers’ satisfaction and/or in compliance with agreed upon Service Level Agreements, software installation, software support, network management, hardware maintenance, multi-vendor maintenance and maintaining equipment inventory and documentation. Position requires physical endurance, extensive driving within the region, working flexible schedules including nights, weekends, overtime, flex shifts and on-call, routine lifting of up to 85 lbs, kneeling and working in confined spaces.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Remote Field Service Specialist

  • Apr 2011 - Mar 2012

  Installed and maintained satellite hardware and related equipment. Evaluated job site to assess optimal placement of satellite equipment and communicated with customers to review the installation process. Analyzed systems to determine the appropriate resolution for reported problems with usage. Provided customer education regarding system usage. Managed the administrative processes including equipment inventory and documentation. Position required physical endurance, routine lifting of up to 85 lbs, kneeling, crawling, working in confined spaces, working in hazardous environments requiring the use of personal protective equipment and working at heights of up to 50 feet.



SAFER Systems, part of Industrial Scientific

• United States
• Software Development
• 1 - 100 Employee

• Field Service Engineer / Field Service and System Audit Program Manager

  • Sep 2006 - Jan 2011

  Managed Field Service and System Audit Program for SAFER Systems. Installed and maintained SAFER Systems proprietary software, weather sensing hardware, PLCs and related equipment. Recommended and developed custom hardware and data communication solutions to best fit the needs of the customer. Consulted with customer representatives to determine which of SAFER Systems' products or services best fit their needs. Supervised and directed installation and maintenance crews at customer sites. Managed in-house inventory of hardware. Provided detailed training to customers on the operation and administration of SAFER Systems' software and hardware. Maintained customer relations. Mentored junior team members. Extensively traveled domestically and internationally (75% travel required).



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Software Engineer

  • Mar 2003 - Jun 2006

  Designed, modified and developed software applications for the U.S. Navy ICAP-III program using a combination of Ada 95 and C++. Created and maintained code requirements and GUI documentation using ClearCase. Documented, tracked and resolved problem reports in a timely manner using ClearQuest. Consulted with U.S. Navy personnel to develop custom software solutions. Maintained program code requirement documentation. Performed weekly backups of program data. Designed, modified and developed software applications for the U.S. Navy ICAP-III program using a combination of Ada 95 and C++. Created and maintained code requirements and GUI documentation using ClearCase. Documented, tracked and resolved problem reports in a timely manner using ClearQuest. Consulted with U.S. Navy personnel to develop custom software solutions. Maintained program code requirement documentation. Performed weekly backups of program data.



American Management Systems

• Remedy Administrator / Help Desk Coordinator

  • Jun 2000 - Mar 2003

  Developed, tested, implemented, and maintained Remedy Service Management application system. Customized Remedy application to suit the specific needs of the project. Supervised the day-to-day operations of the help desk. Identified, researched, and resolved complex computer hardware and software problems. Created and managed escalation procedures and ensured service levels were maintained. Documented, tracked and monitored problems within the project and ensured resolution in a timely manner. Mentored junior team members.

• Field Software Application Engineer

  • Jun 1999 - Jun 2000

  Installed and repaired proprietary software at Department of Defense locations worldwide. Trained end-users in software operation and administration. Mentored junior team members. Extensively traveled domestically and internationally (50% travel required).

• Software Engineer

  • May 1998 - Jun 1999

  Designed, modified and developed software applications for the U.S. Navy B.A.I.M. Program using Delphi. Consulted with U.S. Navy personnel to develop custom software solutions. Maintained program code requirement documentation.