Experience

Mauro Motors

• United States
• Consumer Services
• 1 - 100 Employee

• Vehicle Acquisition Manager

  • Sep 2022 - Present

  • Pioneered the establishment of the vehicle acquisition department, including developing comprehensive processes, designing and implementing specialized training programs for the team, and setting ambitious goals for the department's growth and success. • Led a team of vehicle acquisition specialists in reaching out to potential customers looking to sell their vehicles and successfully negotiated purchases for the dealership. • Achieved outstanding results by generating over $800,000 in profit for the company within the first year of operations. • Successfully acquired and added more than 1,000 cars to the dealership's inventory, contributing to business growth and expansion. Show less



BMW of North Haven

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Mar 2022 - Sep 2022

  •Successfully managed and directed a team of business development reps, providing support and guidance to increase sales and customer satisfaction. •Implemented effective sales processes and procedures, resulting in a significant increase in dealership revenue. •Hired and trained new staff, contributing to the growth and development of the team. •Assisted in the development of processes within the dealership's customer relationship management (CRM) system to streamline sales and customer interactions. •Conducted market analysis and monitored inventory levels to ensure the dealership was well-positioned to meet customer demands and maximize sales. •Utilized data and insights to inform sales strategies and tactics, resulting in increased market share and customer satisfaction. •Developed and maintained strong relationships with customers, suppliers, and industry partners to drive business growth and support the dealership's overall success Show less



BMW of North Haven

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Representative

  • Jul 2019 - Jan 2022

  •Achieved monthly quotas and metrics set by department •Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. •Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. •Used consultative sales approach to understand customer needs and recommend relevant offerings. •Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. •Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. •Leveraged sales expertise to promote products and capitalized on upsell opportunities. •Forged and nurtured impactful relationships with customers to cultivate loyalty. Show less



Wireless Zone LLC

• United States
• Wireless Services
• 400 - 500 Employee

• Sales Manager

  • Jun 2018 - Jun 2019

  •Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. •Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. •Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. •Protected store from loss or theft by setting and enforcing clear security policies. •Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. •Set, enforced and optimized internal policies to maintain responsiveness to demands. •Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. •Greeted all customers cheerfully and asked open-ended questions to ascertain needs. Show less



The Cellular Connection

• Wireless Services
• 300 - 400 Employee

• Sales Representative/Assistant Manager/ Sales Manager

  • Jan 2014 - Jun 2018

  •Specialized in customer service skills to maximize customer satisfaction •Suggested new ideas to help promote and meet business needs. •Follow through with existing Customers on store experience and satisfaction. •Analyzed market growth and data on competitors •Face-to-Face and over the phone interaction •Specialized in customer service skills to maximize customer satisfaction •Suggested new ideas to help promote and meet business needs. •Follow through with existing Customers on store experience and satisfaction. •Analyzed market growth and data on competitors •Face-to-Face and over the phone interaction



Olympia Sports

• Oman
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Jun 2006 - Dec 2010

  •Developed and delivered engaging sales presentations to convey product benefits. •Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs. •Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods. •Interacted with customers to provide information on different features regarding apparel and sports equipment. •Greeted customers pleasantly when each entered store and offered assistance for any buying needs. •Communicated merchandise needs, pricing concerns, and operations problems to management for problem resolution. •Awarded employee of the month on multiple occasions •Promoted company programs for warranty sales and seasonal promotions to boost sales. Show less