Experience

Sparklight

• United States
• Telecommunications
• 300 - 400 Employee

• Customer Service Representative

  • Jun 2015 - Present



Cable ONE

• Telecommunications
• 700 & Above Employee

• Billing Conversion Expert

  • Jan 2013 - Present

  Train and prepare fellow associates at local offices during the billing conversion of thier systems. I provide post and pre conversion support. Work to create training modules for both billing and technical teams.

• All Digital Coordinator

  • May 2012 - Present

  The main point of contact during the launch of All Digital service in Rio Rancho, New Mexico. Responsible for contacting all commercial properties in system,Assisting businesses on All Digital solutions for their properties. Arranging installations and providing training on new features of All Digital product. Making sure all departments are aware of all phases of launch. Main contact in system with corporate office and vendors related to All Digital launch. Also assisting other Cable ONE systems in preparation to All Digital conversion.

• Business Account Representative

  • 2012 - May 2012

• Local Sales Manager for Cable One -Rio Rancho - NM -system

  • Jun 2008 - Jan 2012



Radiosophy

• Consumer Electronics
• 1 - 100 Employee

• Marketing Manager

  • Jun 2008 - Feb 2010

  Marketing Manager for the Rio Rancho, New Mexico system. Duties include: marketing, direct sales, new build, commercial and public relations. Marketing Manager for the Rio Rancho, New Mexico system. Duties include: marketing, direct sales, new build, commercial and public relations.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Assoc. Mktg. Operations Prof.

  • Dec 1988 - Dec 2007

  ExperienceSouthwest Area Marketing Operations Professional 1988 – 2007Comcast – Albuquerque, NMResponsible for maintaining the accuracy of all customer and employee marketing materials, including the Comcast.com web portalPrimary communicator of marketing information for customer service representatives and communication techniciansDeveloped, executed, and tracked the effectiveness of sales and retention strategies in collaboration with the Customer Service, Technical, and Field Sales DepartmentsServed as main point of contact for multi-ethnic marketing initiatives throughout the stateVIP Account Executive 1972 – 1988Con Edison – New York, NYServed as the primary contact for all service and billing issues for over 200 VIP accountsProvided personal and individualized care for clients, including executives, ambassadors and celebrities