Experience

Amity

• Education Administration Programs
• 1 - 100 Employee

• Native English teacher

  • May 2018 - Present

  Native English Teacher - Experienced in Japanese/English working environment, lesson planning, student-focused approach. Native English Teacher - Experienced in Japanese/English working environment, lesson planning, student-focused approach.



Charity Dynamics

• United States
• Advertising Services
• 1 - 100 Employee

• Support Analyst

  • Dec 2015 - Apr 2018

  - Worked with the American Heart Association & The Alzheimer's Association to provide their constituent base and staff with personalized technical and organizational support. -Support channels included email, live chat, and direct phone support. -Extensive experience with ZenDesk.com service platform. -For both organizations, constituents who reached out to our support team raised on average 40% more than the average participant. -Donors who contacted support for assistance donated on average twice as much as those who did not. Show less



Baylor School of Education Media Center

• Waco, Texas Area

• Media Center Staff

  • Apr 2013 - May 2014

  Worked as a student support staff member in the School of Education. Responsibilities included technical support and guidance for teachers, students and guest lecturers in the School of Education classrooms and lecture halls. Assisted School of Education students with designing and maintaining education portfolios through Adobe Dreamweaver software. Maintained inventory and oversaw equipment checkout to students and faculty as well as providing equipment setup and troubleshooting for School of Education events around campus. Show less



Charity Dynamics

• United States
• Advertising Services
• 1 - 100 Employee

• Summer Intern

  • Jun 2013 - Aug 2013

  Summer internship in the application development team at Charity Dynamics. Worked with team members to help manage event participant databases on platforms such as Convio's TeamRaiser and gather data for weekly reports. Other responsibilities included QA of Facebook and mobile applications as well as creating and organizing targeted emails to event registrants. Worked alongside other team members to handle Salesforce support tickets on all application and user dashboard troubleshooting. Summer internship in the application development team at Charity Dynamics. Worked with team members to help manage event participant databases on platforms such as Convio's TeamRaiser and gather data for weekly reports. Other responsibilities included QA of Facebook and mobile applications as well as creating and organizing targeted emails to event registrants. Worked alongside other team members to handle Salesforce support tickets on all application and user dashboard troubleshooting.