Experience

CityGrid Media

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Training Assistant

  • Sep 2010 - Present



Kurlan and Associates

• Client Relations Manager

  • Jan 2006 - Sep 2010

  Provided Administrative assistance to the President and Associates. Scheduled, planned for and administered several annual appearance events Accounts Receivable - Sent invoices Collections - followed up on past due invoices - provided President with list of past due clients and amounts Interfaced with clients via email and telephone. Handled routine requests. Kept office area clean and prepared for client visits at all times. Provided Administrative assistance to the President and Associates. Scheduled, planned for and administered several annual appearance events Accounts Receivable - Sent invoices Collections - followed up on past due invoices - provided President with list of past due clients and amounts Interfaced with clients via email and telephone. Handled routine requests. Kept office area clean and prepared for client visits at all times.



Jay Packaging Group

• National Account Service Representative

  • Jun 2004 - Jul 2005

  Managed all service issues for some national multi-million dollar accounts in a custom production environment. Estimated, planned, and scheduled production of existing and new products. Aided development of new products and resolved existing concerns or issues at customer plants. Managed all service issues for some national multi-million dollar accounts in a custom production environment. Estimated, planned, and scheduled production of existing and new products. Aided development of new products and resolved existing concerns or issues at customer plants.



Todson, Inc

• Customer Service Coordinator

  • Jan 2002 - May 2004

  Managed incoming product service related communications including warranty and parts issues. Provided technical product support to consumers, dealers and distributors. Worked with marketing team to coordinate brand and product exposure through local charity events, sponsored rides, and new campaigns. Implemented a new warranty parts inventory program to efficiently manage extensive inventory, and to coordinate parts re-orders with the plants in Taiwan. Managed incoming product service related communications including warranty and parts issues. Provided technical product support to consumers, dealers and distributors. Worked with marketing team to coordinate brand and product exposure through local charity events, sponsored rides, and new campaigns. Implemented a new warranty parts inventory program to efficiently manage extensive inventory, and to coordinate parts re-orders with the plants in Taiwan.



Maxxis International

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Inside Sales and Customer Service Supervisor

  • Jan 1999 - Jan 2002



Georgia Telco Credit Union

• Customer Service Representative

  • Jul 1998 - Dec 1999

  Performed customer service responsibilities including customer account maintenance, money handling, and new account information Performed customer service responsibilities including customer account maintenance, money handling, and new account information