Supervising Manager of Development Operations

• Jun 2023 - Present

Development Operations Manager

• Jul 2021 - Jun 2023

Development Coordinator

• Oct 2019 - Jun 2021

Salesperson

• Jun 2019 - Sep 2019

Performs daily outreach and provides marketing materials such as updated product catalogs and price sheets to lapsed and prospective clients.Identifies purpose built products for specific customer needs.

Logistics Clerk

• Nov 2018 - Jun 2019

Community Relations Coordinator

• Jun 2018 - Sep 2018

Effectively managed relationships with scholars, teachers, staff, and parents to create meaningful memories and develop culture within the school community. Coordinated all logistics such as transportation, catering, and venue reservations for all large and small scale academic events and field trips for a 450 student, grade K-4 elementary school. Created and distributed all external communication such as memos, weekly parent newsletters, event flyers and social media posts related to school notices and upcoming events. Demonstrated expertise in safety and operations procedures. Liaised with school-based health clinic to ensure student health compliance measures. Show less

Online Fundraising Coordinator

• Dec 2014 - Jan 2018

Contributed to Covenant House's web-based fundraising efforts, which hve raised over $20 million since 2013.Served as Project manager of the "Not a Game" online advocacy and email campaign with Sanky Communications, Inc., which won the Care2 Impact Prize in 2016. Engaged with the media agency “Y Interact” on the creation and implementation of Covenant House’s digital mosaic at www.CHsleepout.tvServed as account representative for Covenant House International incentive-based donor acquisition program with partners at True North, Inc.Oversaw cost per donor acquired (CPDA), and return on investment (ROI) from True North’s campaign summary reports to improve the program. Served as lead strategist for online and in-person Giving Tuesday and Red Nose Day initiatives and conducted interviews of Covenant House New York residents for several digital channels including social media platforms, www.covenanthouse.org and email communications. Expanded Covenant House’s digital presence by growing their Facebook audience by 96,000 followers; Twitter by 60,000 followers; and Instagram by 5,000 followers.Functioned as content developer, producer, scriptwriter and project manager for film projects, photo-shoots and peer-to-peer fundraising events. Aided and supported peer-to-peer fundraising event production by editing run of show and staging the setting for overnight sleep out fundraising events. Engineered and created social media toolkit for sleep out event participants to become further engaged with Covenant House’s mission while sharing experiences within their social networks. Partnered with Public Relations department to locate newsworthy content for daily postings on Facebook and Twitter. Successfully utilized Hootsuite as a social media management platform to schedule tweets and Google Plus posts. Delivered weekly analytics reports on Facebook, Twitter, Instagram, YouTube, and Google Plus. Show less

Online Fundraising Assistant

• Mar 2013 - Dec 2014

Managed daily revenue reports via PayPal and Braintree payment processing systems. Also measured income against monthly and yearly projections while simultaneously tracking multi-year performance.Generated and uploaded origin source codes to the Citrix Team Approach database to track the performance of each digital fundraising campaign.Operated regular data mining and maintenance of Team Approach to ensure database integrity.Exported data from Blackbaud Luminate CRM and imported it into Team Approach to reflect more accurate and detailed donor profiles.Performed search engine optimization of www.covenanthouse.org and www.abolishchildtrafficking.org for best search rankings as suggested by Google Analytics. Updated website’s gift catalog each quarter to mirror residents’ most needed items at a given time.Evaluated and provided constructive feedback for all creative assets from online marketing partners for e-communications, paid social, and display advertisements.Proof read and checked links on all fundraising appeal test emails, cultivation pieces, and donation forms.Assisted with content research, editing, copywriting, and proofreading for most digital communications.Provided general administrative support for Vice President of Digital Fundraising. Show less

Medical Administrative Assistant

• Dec 2012 - Mar 2013

Scheduled patient appointments, and updated patient demographics via the Practice Fusion computer software. Completed and submitted Insurance Eligibility forms upon obtaining coverage information from new patients, as well as verified plan coverage and benefits with their private insurance carriers, Workers Compensation, and No Fault agencies. Collected all insurance deductibles and co-payments from patients upon arrival for their appointments. Assisted with the preparation and mailing of medical claims. Consulted with claims processors at other facilities regarding disputed, unpaid, and denied claims. Accurately interpreted, and followed up on Explanation of Bills. Posted claim payments via the Kareo computer program. Performed general clerical duties such as copying, faxing, scanning, filing, and distributing medical reports and documents. Show less

Clerical Associate - Obstetrics / Maternal and Child Health

• Jun 2011 - Nov 2012

Observed fetal heart rates via the Quantitative Sentinel monitoring system. Immediately contacted the attending Obstetrician, Midwife, or Nurse of any sudden, or abnormal changes in the fetal heart rate. Recorded all patient arrivals, admissions, births, and prognoses into corresponding and assigned log books. Maintained accuracy of virtual chalkboard as patients are admitted into, and discharged from the Labor and Delivery unit. Generated and assigned medical record numbers for all newborn babies. Utilized Mysis and Unity computer software to schedule routine follow up appointments for both mothers and newborn babies at Bellevue and Gouverneur Hospital clinics. Emailed correspondence via Groupwise messaging software. Answered and screened all incoming telephone calls for the unit. Show less

Administrative Secretary – Department of Orthopedics,

• Sep 2009 - Mar 2011

Operated the IDX computer system to prepare and pull charts for both advance and recently added appointments. Scheduled patient appointments via the IDX computer system. Pulled patient charts three days in advance of scheduled appointment. Updated and filed all dictated notes, ancillary test results, operative notes, and insurance verification forms in patient charts. Identified and catalog charts and x-rays that are to be requested from and returned to an off-site storage facility. Organized patient charts uniformly throughout the practice. Created and prepared new patient charts. Show less

Office of Student Diversity Programs Administrative Assistant (Student Aide)

• Sep 2007 - May 2009

Managed a variety of administrative and clerical duties in a high-volume office. Assisted with the preparation and organization of programs and discussions. Reserved and confirmed conference rooms and other meeting locations. Acted as a public relations ambassador for the office. Supported with the development and maintenance of the office's library. Answered multi-line telephone and relayed calls and messages to the Student Diversity Programs Director and Program Coordinator. Typed correspondence via Microsoft Office applications; Microsoft Word and Microsoft Outlook. Show less

Mail Clerk / Medical Records Clerk

• Sep 2004 - Aug 2008

Received requests for medical records and exams, forwarded invoices via email and fax, prepared exam films and medical reports, and exported them to the appropriate clients via USPS and UPS ground and air. Filed and organized all medical records and files. Operated the Neopost stamping machine to ensure the correct weight, proper date, and postage values of all outgoing mail. Scanned medical records and documents into the RIS Logic radiology software computer system. Entered data via Microsoft Excel. Show less