Experience

The Greenbrier

• United States
• Hospitality
• 300 - 400 Employee

• Surveillance Training Manager

  • Aug 2013 - Present

  Responsible for all surveillance department training including card counting certifications, table game training, surveillance equipment use training, and surveillance equipment installation and troubleshooting training.

• Director of Surveillance

  • Jun 2011 - Aug 2013

  Responsible for overseeing the surveillance department. Created and implemented department policies and procedures, maintained department and personnel records, worked closely with the West Virginia Lottery to maintain department compliance with state regulations, oversaw department training, as the department technician maintained a fully IP surveillance system, and completed administrative duties such as progressive discipline, scheduling, and acting as a point of contact for all other casino departments. Show less

• Surveillance Manager of Administration and Technical Support

  • Dec 2009 - Jun 2011

  Oversaw surveillance department training, completed department scheduling, and as the department technician maintained a fully IP surveillance system.



Foxwoods Resort Casino

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Surveillance Shift Supervisor

  • Apr 2008 - Dec 2009

  Worked as part of a shift management team to supervise three surveillance rooms. Trained new employees and continued training for current employees including card count certification. Utilized card counting skills to identify card counters in the casino.

• Surveillance Officer

  • Mar 2003 - Apr 2008

  Worked in two surveillance rooms to monitor casino guests and employees.

• Security Officer

  • Feb 2001 - Mar 2003

  Stood standing posts, patrolled gaming and non gaming areas, escorted employees and casino assets in secure and non secure areas, and acted as a dispatcher to safeguard company assets and ensure the safety of casino guests and employees.