Experience

Dynamic BDC

• United States
• Advertising Services
• 1 - 100 Employee

• Inside Sales Specialist

  • Mar 2020 - Present

  Enthusiastic Inbound and outbound Customer Service Representative assisting customers affected by a nationwide automotive recalls. Typing and following templates which provide pertinent information based on specifics established per campaign. Excellent communicator providing information to the dealership sales team based on each customer’s contact. Provide excellent customer service, Attentive to the automotive customers needs. Able to navigate through various OEM/Manufacturer and Dealership websites for service scheduling. Staying abreast of current contact center procedures, product information and online resource tools by communicating with my team and managers. Ability to provide good customer service including: effectively communicate to dealers, customers and corporate stakeholders to resolve customer issues in a timely matter. Meet and exceed monthly and quarterly goals. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Professional

  • Jan 2019 - Present

  • Provide good quality customer service • Conduct delivery of packages in a professional and positive manner • Ability to support and answer customer questions and concerns • Drive and handle company vehicle with pride and confidence • Sort and prepare a delivery route to meet customer expectations • Assist with training other new employees • Provide good quality customer service • Conduct delivery of packages in a professional and positive manner • Ability to support and answer customer questions and concerns • Drive and handle company vehicle with pride and confidence • Sort and prepare a delivery route to meet customer expectations • Assist with training other new employees



Delivery & Distribution Solutions LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Delivery Specialist

  • Sep 2018 - Jan 2019

  • Provide good quality customer service • Conduct delivery of packages in a professional and positive manner • Ability to support and answer customer questions and concerns • Drive and handle company vehicle with pride and confidence • Sort and prepare a delivery route to meet customer expectations • Provide good quality customer service • Conduct delivery of packages in a professional and positive manner • Ability to support and answer customer questions and concerns • Drive and handle company vehicle with pride and confidence • Sort and prepare a delivery route to meet customer expectations



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Driver

  • Jun 2017 - Sep 2018

  • Professional customer pick up and delivery • Conducting myself in a professional and • Professional customer pick up and delivery • Conducting myself in a professional and



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Sales Specialist

  • Jun 2017 - Oct 2017

  • Provide exceptional customer service in a fast-past environment • Retention calls to answer questions, save business and avoid cancellations • Retention to minimize loss of business • Top retention agent by executing excellent customer service • Top 10 producer in upsells • Make and take inbound calls to quote new business • Consistently meet and/or exceed all quotas retention and sales both • Effective listener / Problem solver / Find Solutions to ensure customer satisfaction Show less



Instant Insurance, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Oct 2016 - Jun 2017

  • Provide exceptional customer service • Quote personal lines insurance auto, home and renters insurance • Bind coverage for auto, home and renters • Top producer last 7 months in auto insurance • Top producer one call closer 7 out of 10 months • Top 3 producer in multi-line sales and upsales • Make and take inbound calls to quote personal lines policies • Match insurance shoppers to the right coverage • Sell value over price • Consistently meet and/or exceed sales goals Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Inside Sales Specialist

  • Jan 2016 - Oct 2016

  • Provide excellent customer service • Quote personal lines insurance auto and home owners insurance • Bind coverage for auto and home owners • Meet and exceed sales quota generally exceeding all goals. • Make and take inbound calls • Match insurance shoppers to the right policy coverage. • Hold a Property & Casualty License • Quote multiple companies and match client to the best coverage that fits the needs of client. • Provide excellent customer service • Quote personal lines insurance auto and home owners insurance • Bind coverage for auto and home owners • Meet and exceed sales quota generally exceeding all goals. • Make and take inbound calls • Match insurance shoppers to the right policy coverage. • Hold a Property & Casualty License • Quote multiple companies and match client to the best coverage that fits the needs of client.



SWBC LIFE INSURANCE AGENCY, INC.

• San Antonio, Texas Metropolitan Area

• Insurance Specialist

  • Jul 2015 - Dec 2015

  • Produce and service new/renewal business as it relates to individual goals set by the management while following policy and procedure. • Maintain complete, accurate, and thorough files on every customer (new and/or renewal) to insure successful compliance audits. • Track and monitors policy retention, policy cancellations as it relates to the book of business written. • Meets daily Call Service quotas, meet and exceed sales quotas. • Handle inbound calls and quote multiple companies for clients to find the best match policy Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Inside Insurance Specialist

  • Feb 2015 - Jun 2015

  • Always provide excellent customer service • Quote personal lines insurance auto and home owners insurance • Bind coverage for auto and home owners • Meet and exceed sales quota generally exceeding all goals. • Make and take inbound calls • Match insurance shoppers to the right policy coverage. • Hold a Property & Casualty License • Sell value over price by showing potential customers the benefit of an All State Policy. • Always provide excellent customer service • Quote personal lines insurance auto and home owners insurance • Bind coverage for auto and home owners • Meet and exceed sales quota generally exceeding all goals. • Make and take inbound calls • Match insurance shoppers to the right policy coverage. • Hold a Property & Casualty License • Sell value over price by showing potential customers the benefit of an All State Policy.