Experience

Magic

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Sales Development

  • May 2023 - Present



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Specialist

  • Sep 2020 - Mar 2022

  Account handled – Project Pit (Apple) / Premium IT service account Proficient in configuring and troubleshooting IOS and Android operating systems. Skilled in PowerShell scripting, well-versed in MS Office and Outlook, with a strong understanding of O365 and Active Directory. Experienced in analyzing and resolving Mac system issues, operating problems, and peripheral malfunctions. Capable of installing, configuring, and repairing macOS, while providing user support and guidance… Show more Account handled – Project Pit (Apple) / Premium IT service account Proficient in configuring and troubleshooting IOS and Android operating systems. Skilled in PowerShell scripting, well-versed in MS Office and Outlook, with a strong understanding of O365 and Active Directory. Experienced in analyzing and resolving Mac system issues, operating problems, and peripheral malfunctions. Capable of installing, configuring, and repairing macOS, while providing user support and guidance on hardware and software inquiries. Adept at configuring, installing, and maintaining Mac systems, peripherals, and mobile devices. Show less Account handled – Project Pit (Apple) / Premium IT service account Proficient in configuring and troubleshooting IOS and Android operating systems. Skilled in PowerShell scripting, well-versed in MS Office and Outlook, with a strong understanding of O365 and Active Directory. Experienced in analyzing and resolving Mac system issues, operating problems, and peripheral malfunctions. Capable of installing, configuring, and repairing macOS, while providing user support and guidance… Show more Account handled – Project Pit (Apple) / Premium IT service account Proficient in configuring and troubleshooting IOS and Android operating systems. Skilled in PowerShell scripting, well-versed in MS Office and Outlook, with a strong understanding of O365 and Active Directory. Experienced in analyzing and resolving Mac system issues, operating problems, and peripheral malfunctions. Capable of installing, configuring, and repairing macOS, while providing user support and guidance on hardware and software inquiries. Adept at configuring, installing, and maintaining Mac systems, peripherals, and mobile devices. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Specialist

  • Sep 2018 - Apr 2019

  Deliverables • You handle their client all over the world so you have to gage yourself well to whom you talk to. • we handle 3 queues, email, chat, and calls and I was able to handle 2 of their departments which are Google Play and Google Drive • we provide basic customer service for their payment setup through google account, technical support and we also do screen viewer if the issue is complex • CSAT-driven account so we need to provide an extra mile… Show more Deliverables • You handle their client all over the world so you have to gage yourself well to whom you talk to. • we handle 3 queues, email, chat, and calls and I was able to handle 2 of their departments which are Google Play and Google Drive • we provide basic customer service for their payment setup through google account, technical support and we also do screen viewer if the issue is complex • CSAT-driven account so we need to provide an extra mile customer service Show less Deliverables • You handle their client all over the world so you have to gage yourself well to whom you talk to. • we handle 3 queues, email, chat, and calls and I was able to handle 2 of their departments which are Google Play and Google Drive • we provide basic customer service for their payment setup through google account, technical support and we also do screen viewer if the issue is complex • CSAT-driven account so we need to provide an extra mile… Show more Deliverables • You handle their client all over the world so you have to gage yourself well to whom you talk to. • we handle 3 queues, email, chat, and calls and I was able to handle 2 of their departments which are Google Play and Google Drive • we provide basic customer service for their payment setup through google account, technical support and we also do screen viewer if the issue is complex • CSAT-driven account so we need to provide an extra mile customer service Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Analyst

  • Aug 2015 - Oct 2016

  Delivered Results: ● Salesforce expert ● Analyzed clients' existing systems ●Identified and fix software and hardware issues via telephone or team viewer. ●Provisioning for VoIP phones ●Handled Basic Setup for Polycom, Cisco, Yealink, and Grand stream brands of phone ●Integrating 3rd Party applications to VoIP phone applications such as Salesforce, Office365 and etc. ● Identified options for potential solutions and assessed them for both technical and business… Show more Delivered Results: ● Salesforce expert ● Analyzed clients' existing systems ●Identified and fix software and hardware issues via telephone or team viewer. ●Provisioning for VoIP phones ●Handled Basic Setup for Polycom, Cisco, Yealink, and Grand stream brands of phone ●Integrating 3rd Party applications to VoIP phone applications such as Salesforce, Office365 and etc. ● Identified options for potential solutions and assessed them for both technical and business suitability. ● Callback clients for follow-up resolution ● Email support for address book follow-up syncing ● Planned and worked flexibly to deadlines. ● Supported users on change control and system updates. ● Used team viewer for clients that can’t cope with computer navigation. ● Handled VoIP issues via phone/email ● Provisioning handset phones ● Assist clients via remote access ● Follow up on customers with their services ● Configure the settings of their phone via web-based accounts. Show less Delivered Results: ● Salesforce expert ● Analyzed clients' existing systems ●Identified and fix software and hardware issues via telephone or team viewer. ●Provisioning for VoIP phones ●Handled Basic Setup for Polycom, Cisco, Yealink, and Grand stream brands of phone ●Integrating 3rd Party applications to VoIP phone applications such as Salesforce, Office365 and etc. ● Identified options for potential solutions and assessed them for both technical and business… Show more Delivered Results: ● Salesforce expert ● Analyzed clients' existing systems ●Identified and fix software and hardware issues via telephone or team viewer. ●Provisioning for VoIP phones ●Handled Basic Setup for Polycom, Cisco, Yealink, and Grand stream brands of phone ●Integrating 3rd Party applications to VoIP phone applications such as Salesforce, Office365 and etc. ● Identified options for potential solutions and assessed them for both technical and business suitability. ● Callback clients for follow-up resolution ● Email support for address book follow-up syncing ● Planned and worked flexibly to deadlines. ● Supported users on change control and system updates. ● Used team viewer for clients that can’t cope with computer navigation. ● Handled VoIP issues via phone/email ● Provisioning handset phones ● Assist clients via remote access ● Follow up on customers with their services ● Configure the settings of their phone via web-based accounts. Show less



Alorica IT Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2013 - Aug 2015

  Delivered Results: -Assistance with Billing issues -Used ACSR as the primary tool for service order -Handled 30-50+ IP and telephony concerns per day -Scheduled Truck roll for unsolved issues -Send pings and activate modem Delivered Results: -Assistance with Billing issues -Used ACSR as the primary tool for service order -Handled 30-50+ IP and telephony concerns per day -Scheduled Truck roll for unsolved issues -Send pings and activate modem