Experience

The Arc Eastern Connecticut

• United States
• Individual and Family Services
• 1 - 100 Employee

• IT Support Technician

  • May 2019 - Present

  In addition to contributing the best IT support possible, I wear many hats throughout the day in order to maximize safety, security and efficiency for the people we serve and our fellow staff across the Eastern Connecticut region. In addition to contributing the best IT support possible, I wear many hats throughout the day in order to maximize safety, security and efficiency for the people we serve and our fellow staff across the Eastern Connecticut region.



Independant Contractor

• Hartford, Connecticut Area

• I.T. Field Service Technician & Administrative Consultant

  • Aug 2016 - May 2019

  ● Information Technologies and Field Support Technician. Roles including: Technical Support Specialist - Desktop Deployment & Desktop Support - IT field Service Technician - Project Management – Management & Lead - Administrative Assistance. ● Assignments have ranged from daily to long term contracts, in various industries primarily consisting of fortune 500 clientele and Government organizations. ● In addition to providing technical Services, I successfully Administrated a SLC, UT Tech company for nearly two years. In the first three business quarters, I increased the bottom line for the client and myself by 300% by engaging clientele and developing new relations, while adding organizational systems and records. I directly managed a team of 10 contracted technicians, worked with hundreds of clients, and supported all of the owners needs on a 24/7 basis. Show less



Dematic

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Installation Technician

  • May 2018 - Dec 2018

  ● Read schematics, blueprints, and executed installation of technologically advanced electro-mechanical conveyor systems. ● Performed preparation, and installation of equipment using hand tools, power tools and precision tools, such as power saws, drills, impact drivers, sockets, wrenches, line up pins, laser levels, measuring tape, electric pallet jacks, scissor lifts, ladders. ● Fabricated parts on the fly, when necessary and approved by superiors. ● Researched and respected all safety guidelines & PPE, while maintaining deadline and detail oriented goals. Dedicated 100% Overtime attendance rate and timeliness. Show less



Uber

• Greater Salt Lake City Area

• Driver/Independent Contractor

  • Apr 2018 - Dec 2018

  Dazzle clients with personalized transportation services, utilizing one of the best lead generation services in the industry. Maintain a timely, safe, clean and fun atmosphere for everyone involved. 100% driving ratings and 5 star service ratings consistently achieved. ● Strong attention to detail in client needs ● Customer service ● Multitasking ● Safety ● Self motivation and self starting attitude Dazzle clients with personalized transportation services, utilizing one of the best lead generation services in the industry. Maintain a timely, safe, clean and fun atmosphere for everyone involved. 100% driving ratings and 5 star service ratings consistently achieved. ● Strong attention to detail in client needs ● Customer service ● Multitasking ● Safety ● Self motivation and self starting attitude



LCG Facades

• United States
• Construction
• 1 - 100 Employee

• Manufacturing Engineer

  • Feb 2014 - Aug 2016

  Shift Lead, Break Metal, CnC operator, Fork Lift Operator, Roll Press, Bend Press, Break Shear, Production, Manufacturing. Produce material pertaining to Glazing and Facades for buildings and structures. ● Produced metallic and fiberglass parts pertaining to glazing and facades, using large machinery, power tools and hand tools. ● Read blueprints and schematics, created mock-ups, calculated and adjusted material needs according to material stretch. ● Took orders from shop supervision, and worked without direct supervision. ● Effectively lead a team of machinists, organizing and planning goals based on company needs. ● Pushed production ahead of goals by one full business quarter ● Promoted efficiency, exercising attention to detail, math and material knowledge, using proper technique and following safety protocols. ● Sole knowledgeability in company to operate largest roller machine in surrounding area of USA. Show less



Dish Pros

• Greater Salt Lake City Area

• Sales Manager, Independant Contractor

  • Aug 2013 - Jan 2014

  Salesmen, Manager and Customer support for DirecTV, Dish network and Century Link Technologies. Achieved greater than double monthly goals and earned managerial status for a team of 4-5 sale people at a time. ● Team Management ● Recruiting ● Provided training on and off field ● Customer Service and satisfaction ● Driving team to focus areas ● Communication ● Analytics, Probing, Building Report ● Invoicing ● Payment processing Salesmen, Manager and Customer support for DirecTV, Dish network and Century Link Technologies. Achieved greater than double monthly goals and earned managerial status for a team of 4-5 sale people at a time. ● Team Management ● Recruiting ● Provided training on and off field ● Customer Service and satisfaction ● Driving team to focus areas ● Communication ● Analytics, Probing, Building Report ● Invoicing ● Payment processing



The Music Lab of NY & Freelance

• Rochester, NY

• Sound Engineer/Studio Musician/Audio Engineer

  • Jun 2007 - Dec 2012

  Sound Engineer and Production. Recording, Mixing and Mastering, Session Musician. Effectively ran a recording studio, maintaining leading edge electronic technology and providing top-notch service. Assist musical artists and crew. FOH console, stage hand, loading, set, break, backstage, security. Sound Engineer and Production. Recording, Mixing and Mastering, Session Musician. Effectively ran a recording studio, maintaining leading edge electronic technology and providing top-notch service. Assist musical artists and crew. FOH console, stage hand, loading, set, break, backstage, security.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Manager

  • Dec 2008 - Dec 2011

  Received 100% QA report. Successfully worked on several different projects in the information technology industry, within a call center environment. Managed a team of 50 agents in Senior Technician role. Served System Administrators in Technical Support Manager role. Triaged CRM tickets in Helpdesk Analyst role. ● Resolved escalated calls, using superior Softskills, communication and technical knowledge. ● Remote Support, Phone support, Email support. ● Provided Tier iii Technical Support for end users. ● Provided support for Systems Administrators via remote access, phone support and using TCP/IP protocols. ● Multitasked 6-10 virus removals at a time, while taking calls. ● Virus removal ● Networking and connectivity ● Port forwarding ● Terminal PuTTY knowledge ● Edit permissions & users in active directory ● Email configuration, management and support ● Windows, Mac OSX, Linux troubleshooting/configuration, repair/recover registry keys, add/remove software, system maintenance, Imaging/re-imaging, backup, password resets, VPN setup, etc. ● Lead team of 50 Tier iii Technicians and resolved all escalated supervisor calls, using superior soft skills & technical knowledge. Received 100% QA ratings. ● Tested solutions for administrators in sandbox environment. ● Updated and observed known issues using internal database. Implemented patches ● Proprietary Server Software Support including duties such as Initiating rolling restarts on servers. ● Opened, closed and documented ticketing in CRM system with detailed notes and solutions. Show less



FrozenCPU.com

• Fairport, NY

• Hardware Modifications

  • Jan 2004 - Jan 2006

  Worldwide Online Computer Modifications leader, competing with companies such as Newegg.com. Performed custom modifications to computer hardware for clients around the world. Maintain warehouse and assist with shipping. ● Complete all customer orders received the prior night ● Cable management and sleeving ● Dissemble and Assemble Hardware components including Memory, PSU, PCU, Motherboards, etc. ● Modify PC towers and Server towers with aftermarket components. ● Water cooling, fan cooling ● Pick, Pack and Ship various parts, devices and peripheral. ● Keep a clean and static free work environment. Show less