Wellness Lead

• Aug 2021 - Present

Senior Manager, Canadian Benefits

• May 2018 - Aug 2021

Reported to Senior Director, North American Benefits & Global Wellness.Provided governance and oversight of the Canadian group benefits programs, including contract renewals and program changes. Lead the implementation, communication, and operational management of the health, dental, disability, life and other insurance programs for active and retired employees in Canada. Through partnership with external vendors of the Canadian benefits programs, as well as internal partners, manage overall benefit program delivery, communication, day-to-day management, issue resolution and policy interpretation; ensuring alignment with RBC’s employment principles and identifying opportunities to enhance employee experience and affirm RBC’s position as an employer of choice.

Benefits Consultant

• Jun 2014 - Jan 2018

Reported to Group Leader, EVP & People Solutions.Designed and delivered health & welfare, retirement (DC,RRSP/DPSP), disability, and global mobility programs.Strategic development and effective administration of benefits programs collaborating internally and externally with vendors and business partners.Successfully led implementation of five-year benefits strategy in Canada which included market review, carrier change, design and funding model with savings of $1M annually.Tracked and reported spend vs. budget through ASO claims analysis, payroll and carrier reporting.Oversaw global Total Rewards Centre of Excellence and North American shared services model.

Senior Disability Management Specialist

• Aug 2011 - Jun 2014

Reported to VP, Disability Absence Solutions. People managed team of five DM Specialists including coaching, training, and performance management. Managed and consulted on disability, accommodation, and workers compensation programs for two of the Top 5 banks.Facilitated regular service delivery meetings, quarterly/annual reporting, and ongoing vendor management. Reported to VP, Disability Absence Solutions. People managed team of five DM Specialists including coaching, training, and performance management. Managed and consulted on disability, accommodation, and workers compensation programs for two of the Top 5 banks.Facilitated regular service delivery meetings, quarterly/annual reporting, and ongoing vendor management.

Benefits Manager

• Oct 2006 - Mar 2011

Reported to Global Benefits Leader.People managed Benefits Administrator including coaching, training, and performance management.Equally responsible for benefits and pension plan design and operations for Canadian employees.Chaired quarterly Benefits and Pension Committee meetings and made recommendations to the leadership team.Project managed benefits and pension plan design, policy, and carrier changes and communicated to employees.Managed relationships with Human Resources, Employee Relations, Time & Attendance, Payroll, Legal, insurance carriers, third-party vendors, and consultants.Ensured accurate and timely vendor and carrier payments, premiums, and deposits.Developed disability management and promoting recovery strategies.Coordinated annual enrollment, health fair, and flu shot clinics across Canada.Responsible for the fiscal year benefits and pension budget for Canada.Creation and distribution of annual Total Compensation Statements.

Benefits Team Leader

• May 2001 - Oct 2006

Reported to Managing Director.People managed team of six Benefit Service Representatives including coaching, training, and performance management.Tracked and reported on team metrics to ensure service level agreements wereachieved or exceeded. Recommended and implemented policy and plan design changes for clients.Handled escalated service issues and managed group renewal projects and pricing changes for larger clients.Disability management for clients including early intervention programs, STD, LTD.Designed, updated, and reviewed plan documents and communication materials.Managed and reported on client premium payments and accounts receivable for the team.

Client Account Representative - Pensions

• May 2000 - May 2001

Reported to Client Account ManagerProvided administrative and service support of group pension plans to a dedicated group of clients via phone, fax, email, and in person during corporate events.Liaison with outside brokers, insurance carriers, and financial institutions.Communications with internal departments including Marketing, New Business, Accounting, Banking, and Management. Reported to Client Account ManagerProvided administrative and service support of group pension plans to a dedicated group of clients via phone, fax, email, and in person during corporate events.Liaison with outside brokers, insurance carriers, and financial institutions.Communications with internal departments including Marketing, New Business, Accounting, Banking, and Management.