Insights Analyst

• Aug 2022 - Present

Customer Strategy Manager

• Jul 2022 - Sep 2022

Customer Strategy Coordinator

• Jun 2021 - Jul 2022

Home Furnishing Sales Lead

• Aug 2020 - Sep 2022

Home Furnishing Consultant

• Mar 2018 - Aug 2020

Build customer relationships through a sales consultative approach in a fast paced retail environment selling mid-priced, high quality furniture in the Northeastern U.S.Gained product knowledge and sales process expertise through company training in order to achieve and exceed sales goals of $700,000 per year, minimum.Use professional interpersonal communication skills to prospect, network and schedule appointments to build client base daily.

Customer Service Supervisor

• Jan 2014 - Mar 2018

- Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Check to ensure that appropriate changes were made to resolve customers' problems.- Determine charges for services requested, collect deposits or payments, or arrange for billing.- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.- Work with management on customer service initiatives.- Mentor and lead team of associates to better aid and assist customers- Diffuse difficult and strenuous situations between representatives and customers.

Customer Service Representative

• Aug 2012 - Jan 2014