Experience

Roy Wheeler Realty Company

• Real Estate
• 1 - 100 Employee

• Sales Associate

  • Jan 2016 - Present

  Residential Sales Associate - I help people buy and sell their by building relationships with people who know and trust me. Residential Sales Associate - I help people buy and sell their by building relationships with people who know and trust me.



dive Instructor

• United States
• Spectator Sports
• 1 - 100 Employee

• Dive Instructor / USCG Captain

  • 2005 - Present

  Self Employed as an independent contractor. Dive Store Manager, Dive Instructor, Master Scuba Diver Trainer, EFR Instructor, Oxygen Provider Instructor, Specialty Instructor Wreck Diver, Underwater Naturalist, Equipment Repair, Enriched Air, Search and Recovery, Deep Diver, Boat Diver, Drift Diver, Multi-level Diver, Underwater Navigator, Night Diver. USCG 50 Ton Captain Self Employed as an independent contractor. Dive Store Manager, Dive Instructor, Master Scuba Diver Trainer, EFR Instructor, Oxygen Provider Instructor, Specialty Instructor Wreck Diver, Underwater Naturalist, Equipment Repair, Enriched Air, Search and Recovery, Deep Diver, Boat Diver, Drift Diver, Multi-level Diver, Underwater Navigator, Night Diver. USCG 50 Ton Captain



CENTURY 21® St. Augustine Properties, Inc.

• Sales Associate

  • Jan 2014 - Sep 2015

  As a Real Estate Sales Associate I bring many years of customer service knowledge and experience to help people achieve their financial and lifestyle real estate goals. As a Real Estate Sales Associate I bring many years of customer service knowledge and experience to help people achieve their financial and lifestyle real estate goals.



Adelphia Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Director of Technical Operations

  • 2003 - 2004

  The Adelphia Central Region provides digital video service to 1,500,000 customers and 340,000 High-speed data customers in Virginia, Kentucky, West Virginia, Tennessee, and Ohio. As Director of Technical Operations I provided technical guidance, assisted the development and reviewed Area operational budgets and directed all technical operations for Adelphia’s largest region. • Developed operational reports for the Central Region to measure and track operational metrics. • Improved the regional technical operations from the worst Adelphia region to the second of five regions by reducing the total service call percentage from 3.94% to 2.73% and repeat service calls from 18.28% to 14.77% in 5 months. • Provided leadership and direction to revamp Adelphia’s dispatch function. Adopted industry best practices to create Regional 24x7 Dispatch Centers nationwide. • Worked closely with Area Technical Managers to create annual operational budgets. Reviewed and approved Regional operation budget. Show less


Carolina Broadband
• United States
• Computer Networking Products
• Vice President of Technical Operations

  • Apr 2000 - Jul 2001


United Pan Europe Communications

• Vice President of Technical Operations

  • Jan 1999 - Apr 2000

  United Pan-Europe Communications (UPC) provides video, voice, and data services to 25 countries. As Vice President of Technical Operations I was responsible for all technical operations, construction, and upgrades in 16 European countries. During my tenure UPC successfully launched HFC telephony and High-speed Internet services. The also planned the launch of digital services in 8 countries. • Co-ordination and planning for the upgrade of 35,000 kilometers of coaxial network to HFC architecture capable of supporting Telephony and Internet services. • Management responsibility for technical operations and plant extensions in Norway, Holland, France, Belgium, Austria, Slovakia, Hungary, Romania, Malta, Israel, and Poland. Established, monitored, and coached multinational organizations to improve customer service and technical standards. • Coordinated and managed the successful launch and operation of Telephony and Internet services on HFC Broadband networks serving ten countries. • Worked with multinational operators to establish key performance indicators and to improve customer service. Staff responsibility for 3.4 million basic cable customers, 13,850-cable telephone and about 12,700 Internet access customers. • Negotiated vendor contracts for purchase of materials. Show less



Optus Communications

• Telecommunications

• National Technical Services Manager

  • Feb 1994 - Dec 1998

  Optus Communications was initiated as a joint venture with Continental Cablevision in 1994. The company was later purchased by US West. I was one of the first US advisors sent to Australia to construct and set up operations for a state-of-the-art broadband network capable of supporting video, voice, and data. Optus was the first to successfully launch voice service on an HFC network. • Demonstrated ability to manage the complete construction and operations of a 7,000-mile system from concept to completion. • Successfully negotiated national make-ready and construction contracts to launch HFC video and telephony in 18 months. • Implemented and directed all technical operations in Australia. Management responsibility for 1000+ personnel in Sydney, Melbourne, Brisbane, and Adelaide, Australia. • Assisted and advised on the development of the training curriculum for all newly hired personnel. Successfully integrated customer service and safety training with all aspects of service delivery to the customer. • Demonstrated ability to manage the complete construction and operations of a 7,000-mile system from concept to completion. • Planning and control of yearly budgets exceeding 80 million dollars. Indirect responsibility for an annual budget exceeding 100 million dollars. • Worked to establish and maintain a high level of service fulfillment and customer satisfaction by providing network subscribers with scheduled installations and service appointments. Achieved peak of 3,000 telephone and cable TV installations per week. Show less


Continental Cablevision
• United States
• Telecommunications
• 1 - 100 Employee
• Director of System Engineering / Northern District Engineer

  • Feb 1983 - Feb 1994