Experience

GOJA

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2019 - Present

  Cochabamba, Bolivia



JR's POS Depot

• Sales Executive

  • Oct 2015 - Dec 2019

  Sunrise As a distributor we serve as a point of contact between big companies such as Verifone, Ingenico and PAX and the resellers who work directly with the end users.We are in charge of facilitating the sale of the device needed and deployment services all in one place.



Energy Saving Solutions (ESS)

• Environmental Services
• 1 - 100 Employee

• Outside Sales

  • Feb 2015 - Oct 2015

  Miami/Fort Lauderdale Area The position entails contacting condominium associations, hotel managers, CEO's and other decision makers and set appointments as well as presenting the product to be able to show them ways that LED lighting can save them money from day number one with no out of pocket expenses. There is no other LED maker in the world that offers a lifetime guarantee. With us you only buy the light once.



INBOUND CALL EXPERTS LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Inbound Sales Representative

  • Mar 2014 - Nov 2014

  Boca Raton Receiving inbound calls from customers that have recently had tech support with Advanced Tech Support and up sell anti virus, anti malware, personal cloud back up and ID theft prevention and resolution services.



Global Response

• Brand Care Specialist

  • Jun 2013 - Mar 2014

  Margate, FL Currently working on a team that takes calls for hundreds of dealerships across the country scheduling service for their customers and handling call volume so that the dealerships do not lose business due to unanswered calls.



Saveology.com

• Inbound Sales Representative

  • Jun 2010 - May 2013

  Margate, FL Initially took inbound sales calls for major cable and internet companies such as Comcast and Time Warner Cable. Was promoted to selling packages for Telco companies such as AT@T and Verizon Fios. Sold Dish Network Satellite TV plans to customers that did not have cable television available to them.



Jalasoft

• Bolivia
• Software Development
• 700 & Above Employee

• Technical Writer

  • Jun 2007 - Jan 2010

  Bolivia Was initially hired as a English aide that helped the team leaders and technicians improve their speaking and vocabulary skills in order to better converse with English speaking customers. Started translating and re formatting company documents. Eventually moved to a full time Technical Writer position testing new versions of network monitoring software and writing manuals and help documents.