Experience

Niagara Conservation

• United States
• Consumer Goods
• 1 - 100 Employee

• IT Manager

  • Mar 2017 - Present



Yumi Ice Cream

• Dallas, TX

• System Administrator

  • Jun 2014 - Mar 2017

  • Setup, Configure and Maintain Servers 2008r2 and 2012r2 • Install applications, roles, features and printers onto Servers • Setup, Configure and Maintain Equallogic Array • Manage Virtual Machines using Microsoft Hyper-V • Setup, configure, publish apps and manage Microsoft RemoteApp • Install, configure, import databases, backup databases and setup permissions in SQL Server 2008r2 and SQL Server 2014. • Configure and Maintain Zen Load Balancer • Monitor Server and Network equipment using PRTG • Configure, manage backups and restore files on virtual machines using Altaro VM backup • Basic configuring of Dell Powerconnect switches including assigning IP addresses, user names, passwords, setting up VLANS and configuring RSTP • Basic configuration of Watchguard and Sonicwall firewalls including setting IP Addresses on ports and setting up DHCP • Create users in AD and assign to the correct groups depending on their role • Create and test group policies. Apply production version to the intended OU • Configure Apple iPhones and iPads using Apple Configurator 2 and Airwatch • Image and configure Windows Mobile 6.5 on Intermec devices • Image, maintain and upgrade computers using Microsoft Deployment Toolkit and Windows Deployment Services • Research, test and release to production new applications to replace older applications • Provide desktop support for various Microsoft products. Resolve connection issues as needed • Provide helpdesk support as needed. Utilize Dameware Remote Viewer or ScreenConnect to log into users system to correct users issues • Travel to remote office locations multiple times a year to audit all computer related equipment, setup new equipment and update existing equipment as needed • Maintain company website. Post and remove items as needed. Upload to website and create new post in Word press to show product on website. Show less



Starkey Mortgage

• Plano, TX

• Helpdesk Technician

  • Jan 2013 - Jun 2014

  • Answer helpdesk phone calls and emails to troubleshoot and solve any problems that users encounter • Configure Fortinet firewall/routers and Dell PowerConnect switches to match IP scheme, prioritize VoIP traffic and allow branches connectivity to headquarters. • Configure HP Printers with correct network settings, Capella PIN code software, Digital Sending Software and Megatrack software. • Create AD groups, setup shares and apply NTFS permissions to them. • Test group policies in test environment and get with Administrator to apply to actual environment when testing was completed. • Work with various vendors to help troubleshoot and solve more complex problems. • Research and test new products that the company may be interested in acquiring, if it meets their needs, makes a process more reliable or easier. • Image new thin client computers and laptops. Create new images and test new thin clients when the company changes model numbers because a previous model has been discontinue or no longer meets the needs of the company. • Order equipment for company including thin clients, monitors, printers, speakers, network cables, and other related computer equipment. • Get equipment ready for shipping and ship equipment that the remote branches need or have requested. • Create new users in Active Directory, setup user email, give user permissions based on employee role, setup Fax number in Fax Agent and setup credentials for other various software that company uses. • Setup users in Avaya and activate the employee’s voice mail. • Troubleshoot and solve Citrix problems. Publish new applications to Citrix. Migrate users to new Citrix farm. Clone new servers for Citrix farm using VMWare vSphere. • Travel to remote branches to upgrade and move computer related equipment as needed. • Troubleshoot Fax related issues. • Write basic PowerShell scripts and find more complex ones online and adjust to fit the business’s needs. Show less



Apex Systems(Dell Project)

• Irving, TX

• Desktop Support

  • Sep 2012 - Dec 2012

  • Configure Apple iPads with company defined settings. Download MobileIron app, connect it to the server and install company profiles. • Burn image to Dell Duo’s using SCCM 2007, install updated drivers, install McAfee Endpoint Encryption, join them to the domain, run gpupdate /force, make sure device is in the correct OU in Active Directory, and activate windows using VAMT • Use BMC Remedy ticketing system to apply assets to end users, document assets that have been fixed and reconfigured, and to get devices ready for end users where the help desk requested a new device • Troubleshooting and replacing any hardware that failed on the Dell Duo Inspiron 1099, including hard drives, motherboards, LCD screens, wireless network interface cards and batteries • Configured Verizon MiFi Jetpacks with company settings. Show less



A+ Supertechs

• Maypearl, TX

• Onsite Computer Repair Technician

  • Mar 2012 - Sep 2012

  • Drive to customers place of residence and assess their computer problem • Provide computer and related equipment installations, repairs, software upgrades, networking, virus removal, and etc. • Provide thorough documentation of all work performed • Drive to customers place of residence and assess their computer problem • Provide computer and related equipment installations, repairs, software upgrades, networking, virus removal, and etc. • Provide thorough documentation of all work performed