Experience

Onslow Memorial Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• ITS Database Report Analyst

  • Sep 2018 - Present

  • Write reports in SQL or Crystal on request • Create extracts in SQL for 3rd party vendors • Manage access for hospital employees to Kronos time clock system • Troubleshoot Kronos scheduling issues

• PC Technician

  • Apr 2018 - Sep 2018

  • Troubleshoot PC and hardware issues confronted by hospital users • Coordinate with other technicians on projects to update hospital software and hardware • Maintain an up-to-date record on the location of all IT equipment

• ITS Support Specialist

  • Nov 2017 - Apr 2018

  • Troubleshoot Tier 1 PC issues • Escalate issues where necessary and manage the flow of tickets to the proper technicians • Provide over-the-phone support to hospital PC users

• Decision Support Analyst

  • May 2016 - Nov 2017

  • Track monthly statistics • Complete monthly and quarterly surveys as well as the yearly hospital licensure • Write and update reports in Kaufman Hall financial software • Complete analyses as requested by managers



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Accounting Coordinator

  • Nov 2015 - May 2016

  • Audited expense reports to ensure compliance with corporate policy • Assisted employees in making corrections • Kept ongoing records of reports going back for revision • Coordinated with other auditors to minimize send-backs and maximize efficiency



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Summer Intern

  • Jun 2013 - Aug 2014

  • Manipulated software that managed metadata for VOD (Video on Demand) • Generated the daily comparison reports • Administered mass volumes of data via Excel daily; generally a few thousand rows involving VOD assets • Acquired experience in a data center



Mac Daddy's Entertainment Center

• Customer Service Representative

  • Jul 2011 - Aug 2012